How Local Government organisations can improve Citizen engagement and reduce cost by embracing new technology

The environment in which local authorities operate is complex, but the services that they provide are often essential and during the pandemic have been needed more than ever.

The pressure on the provision of local services has never been greater, driven by the need to respond to the recent crisis, rising public expectations and a reduction in central government funding.

The pandemic has heavily impacted the local government sector. Local Authorities have been forced to move to a flexible working model during the worst pandemic months and have embraced new technology to allow employees to work from home. There has also been a significant increase in interest with regards to improving citizen engagement via digital service delivery, using innovative and emerging technologies.

Innovation has an important part to play in creating a more mobile and flexible workforce to drive greater productivity and a better service experience.

Gartner predict this will be an ongoing trend, as demand for digital products and services is expected to grow by 7% in 2021. 

This latest paper discusses how Local Authorities are looking to keep up with the digital excellence of their commercial counterparts.

Download the paper now along with our Durham Council Case study:

"We’re delighted with the outcome of our work with Maintel, which has allowed us to work as efficiently as possible, at the lowest cost possible.”

Paul Makepeace,
Infrastructure Manager

Digital and Customer Services
Durham County Council

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