Latest eBook: Redefining Service Delivery for Citizens

Best practices and a checklist for success

Improving customer service is becoming a priority for many government organisations, and for good reason. Increasingly, citizens expect government to deliver the same effortless services they experience in their private lives. Today, however, government agencies rank last in customer satisfaction.

Despite shrinking budgets, government agencies must address the growing demand for modern, fast service. A survey of customer service leaders across various industries indicates that the most successful customer service departments adopt these three top practices:

  • Solve problems quickly
  • Provide self-service
  • Encourage collaboration

‚ÄčThis latest eBook outlines key roadblocks to citizen satisfaction and what steps to take to deliver effortless service.

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