NHS Automation Case Study: Making Time Matter

500 Hours Saved Within 3 months – GP referral first step reduced from 20 minutes to 5 Minutes – Savings of £220k over 12 Months

As the NHS looks for ways to consolidate and digitise health services, they have rolled out initiatives to enhance patient outcomes. All healthcare services within the UK have had to switch all GP referrals to be processed via the Electronic Referral Service (eRS). The process structure around referrals at ESNEFT was both manual and laborious.

Working in partnership with ESNEFT’s automation team, Thoughtonomy specialists set about deploying the Virtual Workforce to automate the 2,000 referrals that typically came into the trust on a weekly basis. Virtual Workers now actively monitor incoming eRS referrals from GP patient appointments in real-time, 24 hours a day.

The automation of the GP referrals first step reduced from 20 minutes to just 5 minutes. The Virtual Workers have also released medical secretaries’ time to perform more value added and vocational tasks.  Across 5 clinical specialities at ESNEFT, virtual workers released 500 hours of time, reduced spend on agency staff and improved job satisfaction.

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