Powys CC Go Digital to Provide Citizens with End-to-End Self-Service Platform

End-to-end Self-Service.

Prior to recent migration to a full digital platform, Powys County Council typically received 750 online requests per month, forwarded on by email, with no way of knowing how many requests were direct via phone or email, leading to a high and unmeasurable failure demand with many unhappy customers.

Following full Transformation of Service, Powys CC now benefit from:

  • 820 online requests per month via Self-Service
  • 440 requests per month via Assisted Service
  • Fully automated visibility and reporting

Subsequently, with a far lower failure demand, which is now measurable, customer satisfaction has improved significanty. 

This latest case study outlines Powys CC's ease of Transformation, including quantifiable results and access to LIVE stats direct from the Powys Self-Service platform.

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