The Shift to Digital Government
Government agencies at all levels are being asked to increase operational efficiency and provide the service excellence that citizens, customers, partners and other relevant stakeholders expect from government today.
Citizens, for example, want to access information and services from one government not dozens of agencies operating in silos. They want simpler, clearer, faster services from start to finish and have no concern how the organisation or department is structured or what technology is in place to manage their requests.
The challenge government agencies face is how do they respond to the changing face of a digital economy particularly where unstructured information is central to their operations and growing at exponential rates.
This latest insight paper explores the benefts of Information, Process and Collaboration Governance to improve service outcomes to both citizens and stakeholders alike.
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