About Capita One
Our technology transforms the experience of those delivering, and receiving, public and community services. By bringing together our public sector capabilities, we help teams connect the dots across services and explore new ways of working to make a difference to people's lives every day.
How One helps
Smarter working, better client engagement and intuitive analytics are just some of the ways One makes it easier to support people in achieving happy, fulfilled lives.
See how we can help transform your service delivery and customer experience.
We're working with housing associations to provide stable, affordable homes for those most in need
We work with over 200 of the UK's largest housing providers to support tenants when they need it most.
We're helping local authorities support parents into work
With better access to information, see how One encourages parents and carers to take up the early years services available to them.
We're working with housing and support providers to help the most vulnerable
See how One is helping to improve access to short term housing so people receive the exact support they need.
Featured Campaign from Capita One
Luton’s Revenues and Benefits Automation Journey
The introduction of Universal Credit
After becoming a Universal Credit full service area, Luton found their Administration Grant further reduced and were suddenly under significant pressure to cut costs. Luton’s existing digital service was only digital to a point, and with Universal Credit being digital only they faced an issue.
Clive Jones, Head of Revenues and Benefits at Luton Borough Council, explained
“a claimant would complete an electronic form, but would then have to bring in their verification and ID documents in person, for us to verify their original documents.”
Could Automation cut costs?
Clive felt that there must be a more streamlined way of processing claims. Even with the switch to Universal Credit, Luton have found that there are still a significant number of new claims coming in to them, as for example pensioners, or those in temporary accommodation. Luton Borough Council could therefore see the potential benefits of One’s Automation, and the savings its automated claim processing could bring.
The verification challenge
As Luton started the journey of implementing Automation, the biggest issue they faced was in checking that a claim coming in for automated processing was a valid claim and therefore entitled to receive housing benefit.
They were unsure whether the digital uploading of documents would work in reality, for the checking of verification documents.
It all turned out to work much better than expected…
Submit your details below to read on and view our 2-minute video on Revenue and Benefits automation: