WIREDGOV

Digital transformation sounds big and scary—and that’s just the way big business wants it.

Jargon like “Big Data”, “enterprise comms”, “Internet of Things” and “advanced analytics” implies these technologies are outside the budget and comprehension of all but the very largest of organisations. But thanks to developments like cloud technologies, anyone within a public sector organisation can begin creating citizen-centric processes. Anyone can begin a digital transformation program. And anyone can use technology to improve the citizen experience. Anyone, including you.

This latest eBook explains how multiple modes of communication: voice, messaging, mobility, collaboration, can be unified into a single solution, thus improving customer service and citizen experience.

Learn how to:

• Pick up the pace
• Make operational cost savings
• Empower your people
• Transform your citizen approach
• Create an amazing customer experience

Containing multiple real-life examples from a variety of organisations, this latest eBook is a must-read for any future facing public body.

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