Digital Self-Service in the Public Sector Survey Report 2017-18

Public Sector organisations getting more realistic in bid to move services online

Digital Self-Service in the Public Sector 2017-18 offers best practice insight for all public sector staff involved in transformation, customer services, web management and service delivery. 

This is the UK's most comprehensive annual review of its kind into how government organisations are currently implementing digital self-service. Over 200 individuals from 179 Public Sector organisations contributed to this year's report.


  • How the public sector is approaching digital self-service strategy development 
  • How quickly digital self-service is expected to grow and how to be best placed for the rate of change
  • Savings expected to be made within the next 12 months - with real examples of how to achieve them

Click here to safely access this latest report.

Hidden danger

A report on Hepatitis C in NW England shows estimated 16,000 people remain undiagnosed.  Many people have no symptoms but they could be at risk of liver damage as well as passing on the infection to others.

DHSC:  Hepatitis C in the North West report released

40+ years on

It can be treated

Especially if you are pregnant!

Travellers advised to ensure they are up to date with measles, mumps and rubella (MMR) vaccine before travelling to Europe this Easter.

DHSC:  Measles outbreaks in Europe: Easter travel advice

Measles - Complications - NHS.UK

DHSC:  Resistant gonorrhoea case reminds importance of safe sex

SME Supplier Locator update...

UK Government and public sector spend with SME’s is continually on the increase and by 2020, it is the stated intent of Cabinet Office that £1 of every £3 spent on government contracts goes to SME’s. The past 5 years have seen government make a priority of getting money through its supply chain into the hands of SMEs, by both setting targets and introducing new procurement mechanisms.

Against this backdrop, the WiredGov Supplier Locator service has been developed specifically to embrace the SME Agenda and provide the ideal platform for SME’s to promote their services, solutions, accreditation and success stories directly to our ever increasing audience across all government and public sector verticals and Tier 1 suppliers.

Recent arrivals to the SME Supplier Locator service include:

StayDry Rainwear Limited

Click here to find out more. 

Be Alert

This Action Fraud alert provides information & advice to charity trustees, employees & volunteers to help prevent CEO fraud, which involves the impersonation of a manager with subsequent requests for transfers of funds.

Charity Commission:  Alert for charities – watch out for CEO fraud
‘Out of this world risk’

The Government is seeking evidence to form/shape the future policy on the liabilities, insurance & charging arrangements for commercial spaceflight, following Royal Assent of the Space Industry Act.

BEIS:  Evidence wanted on liabilities, insurance and charging for UK commercial spaceflight

 More contributions to the Brexit process

Still a ‘hot topic’, with widely spread views, for those who put fingers to keyboard in order to ‘share their views’:

Researched Links:

Brexit microsite (Information about the Article 50 process and our negotiations for a new partnership with the EU)

10DS:  PM Commons statement on European Council: 26 March 2018

10DS:  PM vows to deliver a Brexit that unites the UK

EU News:  Guidelines on the framework for the future EU-UK relationship, 23 March 2018

European Council meetings on 22 and 23 March 2018

PC&PE:  Report urges Government for clarity on EU reciprocal healthcare

ScotGov:  European negotiations

ScotGov:  Fisheries & Brexit

ScotGov:  Protecting What Matters

WAG:  We are no clearer on what kind of Brexit the UK government wants – FM

Open Europe:  The outline of a future UK-EU economic relationship is emerging

EEA workers in the UK labour market: interim update

CBI responds to Migration Advisory Committee interim report

CIPD:  Migration Advisory Committee interim report highlights need for low-skilled migration route for EU workers

Briefings for Brexit


 More contributions to the UK constitutional debate

More news, opinions, documents, claims & counter-claims;

Researched Links:

IPPR:  Ed Cox urges MPs to support a new constitutional settlement for nations and regions


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