Automation has recently revolutionised cancellation and re-allocation of appointments in ESNEFT NHS Trust’s patient records system.

Impact: Within the first 8 weeks, Virtual Workers prevented 1,356 appointments from being missed. This means that the hospital prevented wastage of £216,960.

“Going on these early figures, over the course of a year, this process will offer 15,652 appointments back to our patients and avoid the NHS wasting just over £2.1m.” ESNEFT Deputy ICT Director, Darren Atkins

Quote from the frontline: “We can be on the phones, writing letters or talking to patients, we’re more available. It gives you more time to be doing all the other things you have got to do.” Chris Harvey, Clinical Neurology Medical Secretary

Download the full case study

Editor’s choice of other ICT items of note:

ICO Blog: Global collaboration and how it helps the UK

Cabinet Office:  New guide aims to make location data more accessible

DCMS:  £1bn deal set to solve poor mobile coverage

RUSI:  The EU Assesses Cyber Security and 5G Networks

AXELOS:  ITIL is a lifeline for the non-traditional IT Leader

Editor’s choice of other Health, Social care & Homelessness related items of note:

DHSC:  £184m loan funding for urgent hospital upgrades

NHS Digital:  Universal electronic prescriptions could save NHS £300m in next three years

NHS England:  Tens of thousands given life changing diabetes monitors thanks to the NHS Long Term Plan

NAO:  Investigation into pre-school vaccinations

ScotGov:  Update on flu programme

Audit Scotland:  NHS is 'running hot' and needs to refocus priorities

NHS Health Scotland:  Scotland’s National Transport Strategy going the right direction for public health

Innovation Agency champions diversity in innovation

Unite: Crisis in health visiting comes under MPs’ spotlight 

DHSC:  Grant awarded to improve the health of people sleeping rough

HL:  Supporting your clients around Universal Credit – what are the issues for you?

SME Supplier Locator update...

UK Government and public sector spend with SME’s is continually on the increase and by 2020, it is the stated intent of Cabinet Office that £1 of every £3 spent on government contracts goes to SME’s. 

Against this ambitious backdrop, the WiredGov Supplier Locator service has been developed specifically to embrace the SME Agenda and provide the ideal platform for SME’s to promote their services, solutions, accreditation and success stories directly to our ever increasing audience across all government and public sector verticals and Tier 1 suppliers.

Recent arrivals to the SME Supplier Locator service include:

Click here to find out more.

Wilson Tree Surveys

Editor’s choice of other Business / Commercial items of note:

BEIS:  Government backs next generation of scientists to transform healthcare & tackle climate change

DIT:  UK rises to 8th on World Bank's ‘Ease of doing business’ index

DfT:  Action to detect, deter and disrupt the misuse of drones

Cabinet Office:  £1m boost for UK smart waste tracking

DWP:  Over 200 businesses started each week through DWP scheme

HMRC:  Get your ducks in a row, with 100 days to go

WAG:  Renewables generated enough electricity to meet half Wales’s needs in 2018

HMLR:  Geovation welcomes latest set of data innovators  

Dstl:  DASA showcases innovations that predict and thwart future threats

Innovate UK:  Building centres to drive electric revolution - apply for funding

RLA:  TDS launches free tenancy deposit protection scheme for RLA members

Ofgem proposes new financial checks & tests for existing suppliers

CCW:  Water companies set out plans to thwart future droughts

Ordnance Survey:  Geovation welcomes first Scottish start-ups to its Accelerator Programme

FRC: Revised & strengthened UK Stewardship Code sets new world-leading benchmark

Editor’s choice of other Policy & General items of note:

MoD:  £1m innovation boost for service personnel’s welfare & training

LGA:  800% increase in child modern slavery referrals made by councils

Children’s Commissioner for England calls for changes to online gambling laws  

STFC:  UK research challenges Martian ice theory

EA:  The Climate Emergency: “....this year the answers are different.”

Civil Service:  Social mobility and the People Survey

Charity Commission:  New research reveals the biggest fraud risks to charities

FS update to Parliament on Harry Dunn case

PC&PE:  Radical change needed in approach to UK drugs policy

MHCLG:  Local Government Secretary confirms new support for survivors of domestic abuse

DfE:  Vital new support for young people leaving care

DCMS:  £12m boost for youth projects

ScotGov:  Disposable cup charging

DfT:  New laws to combat illegal use of unmanned aircraft & modernise airspace

APCC:  Prevention - How PCCS are making a difference

Action Fraud warns of Amazon Prime scam that has cost victims over £400,000 in two months


 More contributions to the Brexit process

Still a ‘hot topic’, with widely spread views:

Researched Links:

GOV. UK – Brexit

Latest Documents

GOV.UK Brexit Search

How to prepare if the UK leaves the EU with no deal

10DS:  PM statement in the House of Commons: 19 October 2019

10DS:  PM’s statement in the House: 19 October 2019

DExEU:  Government introduces landmark Withdrawal Agreement Bill to Parliament

Cabinet Office:  Statement to the House on Brexit preparedness

BEIS:  17 banks & lenders confirm support for SME customers through Brexit & beyond  

ScotGov:  Withdrawal Agreement Bill, Legislative Consent Memorandum

ScotGov:  Withdrawal Agreement Bill

ScotGov:  Support for EU citizens

WAG:  Welsh and Scottish First Ministers demand time to scrutinise Brexit deal

Northern Ireland Assembly to Hold Plenary Sitting

EU News:  MEPs adopt plan to keep 2020 EU funding for UK in no-deal Brexit scenario

EU News:  Financial support for workers affected by no-deal Brexit

EU Article:  Verhofstadt -  “We will only approve Brexit deal after UK has approved it”

EU News:  Brexit: statement by EP President

EU News:  Brexit - EP Group leaders support a flexible extension until 31/1/20

PC&PE:  Committee presses Government for further clarity over future of agricultural funding post-Brexit

PC&PE:  Deal or no deal, the UK should honour its financial obligations

PC&PE:  Treaty with the Republic of Korea drawn to the special attention of the House

CBI: UK creative industries crown must gleam brightly Post-Brexit ~ Centre stage - CBI

Unlock the Brexit deal for Northern Ireland economy – CBI President

B4B:  Negotiating Brexit

B4B:  What would Boris’ deal mean for the economy?


Please note that previously published newsletters can be accessed from the

Newsletter Archive

Please choose from the links below to view individual sections of interest:

Founded in 2005 as an organisation to understand and meet the needs of small healthcare businesses, we are one of the largest networks of individuals from Academia, Business and Care/Clinicians (with over 1,000 members), with the purpose of improving the health and care of the citizens of the UK as well as increasing wealth.  
We do this by offering support on a one-to-one basis through our business support services and one-to-many through workshops, training and other events.

Medilink WM - Getting AI Right!
Artificial Intelligence (AI) is one of the most exciting technologies of our time. With 89% of UK company leaders planning to adopt AI within the next five years, it is predicted by PwC that 30% of UK jobs could be replaced by AI technology.

Applying Solutions to the NHS: An Interview with Liz Ashall-Payne
What is ORCHA's solution to the digital health challenges of awareness, access, trust and governance?

GBIP Precision Medicine to China - Call for Expressions of Interest
Innovate UK’s Global Business Innovation Programme, delivered by Enterprise Europe Network (EEN), is organising a visit to China – (Shanghai and Wuxi) for up to 15 Precision Medicine businesses who are working with technologies that enable early and accurate diagnosis to inform patient treatment, as well as the availability of targeted therapies.

NIHR i4i - Product Development Awards Call 19
NIHR i4i Product Development Awards support innovations at any stage of the translational research and development pathway, including the clinical development of laboratory-validated technologies or interventions.