We Build Bots, having experienced huge growth in traffic to their citizen service automation platform to the Public Sector since COVID19 became a real concern among UK citizens, have now created a COVID19 support bot “Signpost”
Deployed in minutes, it's already having a substantial impact on reducing call volumes. West Berkshire are among 12 deployments to date, and recently summed up the benefits…
“The bot uses the information on our website to signpost, streamlining user experience, decreasing dwell time on some pages and having an impact on call centre volumes. Last week it was being used 50-60 times per hour!” West Berkshire Council
The Signpost chatbot service costs £10k (a 90% reduction on our core product), and for that fee, we build, test, generate the code and supply it ready for your IT teams to simply paste into your website. As well as links to all Council service lines, the bot includes in-depth information on COVID19, covering all citizen needs to relieve pressure on Local Authority frontlines.