WIREDGOV NEWSLETTER ARCHIVE

Editor’s choice of ICT items of note:

GCSE and level 2 vocational results: Professional body for IT concerned too many pupils progressing without vital digital skills

Audit Scotland: Clearer leadership and focus needed to tackle digital exclusion

Audit Wales - Councils need to do more to ensure they’re able to get the most for their money as they seek to unlock digital opportunities

CMA looks to new digital markets competition regime to resolve app store concerns

Robecca: AI ethics in action

Meta’s changes to ad data use rules accepted by CMA

Public dialogue on the use of data by the public sector in Scotland

£2.5 million for satellite data pilots to benefit citizens and businesses

Improving online connectivity
 

Harnessing Phone-AI for Smarter Customer Service: A Local Government Guide

In today’s rapidly evolving public sector landscape, adopting innovative solutions is essential to enhance operational efficiency and improve responsiveness. This is especially relevant in customer service, where over 60% of interactions still occur via the telephone. Many councils are navigating the challenge of integrating new technologies while managing existing resources. Artificial Intelligence (AI) presents a compelling solution to elevate effectiveness and streamline efficiency in customer interactions.

Find out more and join our upcoming webinar to explore the impact of phone-based AI on local government services. We’ll revisit the success story of Derby City Council, share additional success stories, and explain how our Customer Service AI Assessment can help you assess the opportunity with phone AI. 

 
Editor’s choice of Health, Social Care & Homelessness related items of note:

Racism and Housing: Access to Social Housing Interview Recruitment Survey

Women smoking during pregnancy at record low thanks to NHS support

Public Health Wales statement on mpox

NHS England statement on Alzheimer’s treatment lecanemab: Thursday 22 August 2024

New animation shows benefits of using Wellbeing Economy approach in Wales

Supported Housing (Regulatory Oversight) Act - Update

Benefits of new Alzheimer’s treatment lecanemab are too small to justify the cost to the NHS

NHS England and Medical Schools Council to join forces to manage the Specialised Foundation Programme recruitment process for 2025

Puberty blockers temporary ban extended

 
Editor’s choice of Business / Commercial items of note:

New tool helps small businesses create privacy notices

Warship and submarine readiness boost by small British businesses

Ofgem announce new approach to Strategic Innovation Fund to drive progress to net zero by 2030

GAA lead unique biodiversity project thanks to National Lottery funding

Community Radio Fund – 2024/25 Round One

Boost for rural housing and community projects from the Scottish Land Fund

Report shows private rented sector makes £4 billion contribution to North West's economy
 
Editor’s choice of Policy & General items of note:

Ombudsman warns of surge in maternity investigations

Investigation finds Met Police firearms officers used necessary force during Bywater Place fatal shooting

Chearsley Wetland – a thriving new habitat on River Thame

Wet and windy weather for some

All justice is best served swiftly

Innovative support service helps prevent youth offending

Ukraine’s gamble in Kursk restores belief it can beat Russia – it requires a Western response

Equality watchdog helps claimants win landmark tribunal case against British Airways

PM call with President Xi Jinping of China: 23 August 2024

Establishing the Infected Blood Compensation Scheme in Regulations
 
SME Supplier Locator update...

With the officially stated target and ongoing drive for SME’s to receive £1 of every £3 spent on government contracts, UK public sector spend with SME’s is continually on the increase.

Against this ambitious backdrop, the WiredGov Supplier Locator service has been developed specifically to embrace the SME Agenda and provide the ideal platform for SME’s to promote their services, solutions, accreditation and success stories directly to our ever increasing audience across all government and public sector verticals and Tier 1 suppliers.

Recent arrivals to the SME Supplier Locator service include:

Click here to find out more.

Eurosonix Freight Management Limited

 
Please choose from the links below to view individual sections of interest:
Innovate UK
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