Harnessing Phone-AI for Smarter Customer Service: A Local Government Guide
In today’s rapidly evolving public sector landscape, adopting innovative solutions is essential to enhance operational efficiency and improve responsiveness. This is especially relevant in customer service, where over 60% of interactions still occur via the telephone. Many councils are navigating the challenge of integrating new technologies while managing existing resources. Artificial Intelligence (AI) presents a compelling solution to elevate effectiveness and streamline efficiency in customer interactions.
Find out more and join our upcoming webinar to explore the impact of phone-based AI on local government services. We’ll revisit the success story of Derby City Council, share additional success stories, and explain how our Customer Service AI Assessment can help you assess the opportunity with phone AI.
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