| Watch the webinar: Successful channel shift at Telford & Wrekin with AI acceleration |
Our recent webinar on using AI to accelerate channel shift with Gemma Hancox, Customer Contact Group Manager at Telford and Wrekin Council, was hugely popular and very insightful.
During the event Gemma was able to quantify what conversational AI had been able to achieve... |
- A nearly 40% reduction in phone calls in popular service areas
- Huge increases in residents using online self-service
- Peak wait times down 29% (11 minutes) & reduced abandonment rates
- Easier budget management and improved staff wellbeing
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| All this from a council dealing with 250k phone calls, 60k emails and 10k live chats every year. |
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| You can now watch the full webinar on demand, hearing Gemma's insights first hand. And we've included some demos of our AI being used across all of the popular channels your organisation likely use; website, live chat, email and phone. |
