back to listings SME Profile: dancing lion training and consultancy ltd
dancing lion training and consultancy ltd
Welcome to dancing lion training and consultancy ltd
Are you looking for learning & development solutions? We can help. Dancing lion training & consultancy help Public Sector directors, managers, and customer facing staff to be more effective.
Let us tailor our services to fit your organisations needs. Our experienced team of consultants and trainers will come to your offices and help you to:
- Maximise customer satisfaction, loyalty and retention through world class customer service training for staff at all levels in a shared services or contact centre environment.
- Develop new managers through foundation management training
- Enhance existing skills of experienced managers with senior leadership & management training
- Increase collection rates by equipping staff to reduce bad debt through arrears collection training and credit control programmes
- Build your staff’s resilience, morale and professionalism through personal effectiveness training.
- Fine tune sales, negotiation and commercial skills through tailored training
- Reduce organisational overheads by developing HR recruitment methods and skills to attract and retain the right people
- Avoid staff disengagement and build real commitment through management training in change and culture building
- Review your marketing training to develop competitive advantage
- Harness the power of social customer service, utilising telephone, SMS texting, email and chat with dynamic contact centre training
- Become a more service orientated and cost focused organisation by utilising business training tools
- Utilise quality management techniques to measure the things that really matter
What are your commercial or organisational objectives and priorities? At dancing lion, we focus on understanding your requirements and providing you with the most cost effective training solution. We will design a bespoke L&D programme or offer a range of tried and tested training options to fit your budget and timescales.
Take a look at our training programmes in the menu below to find out more.
Please also visit our sister site Mentors & Leaders for more of our specialist interim management and executive coaching services to benefit your organisation.
- Call and Contact centre training
- Exceptional customer service training
- Culture Change Training
- Management Training
- Sales training
- Arrears collection skills training
- Human Resources Training
- Trainers zone
- Legislative training
- Consultancy services
- Media Messaging
- Research services
- Team building training
CLIENTS We are proud of our UK and international client programmes spanning the public and private sectors.
ARTICLES Articles by Steve Shellabear of dancing lion