back to listings SME Profile: eg solutions plc

eg solutions plc

Dunston Business Village, Stafford Road, Dunston, Stafford, Staffordshire, ST18 9AB

Tel: +44 (0) 1785 715772 Email: Web:

Welcome to eg solutions plc - Operational Management Training

eg has specialised in the provision of operational training and accreditation for over 25 years.

As a result we have acquired substantial operational best practice expertise in balancing cost, quality, customer service and compliance to drive efficiency and meet customer demand.

Best Practice Operational Management

eg deliver training and development for managers and team leaders in a fact-based management style using tried, tested and proven methodologies from industry, including:-

  • capacity planning
  • short interval scheduling
  • line balancing

For consistency in management of work, resources and performance across the business

The eg principles of operational management®

The eg principles of operational management provide the foundation to our fully packaged range of training & development solutions that drive effective change in operational practices and behaviours.

Working in close partnership with our clients and recognised industry bodies such as the Institute of Leadership & Management (ILM) and the Institute of Customer Service (ICS) eg have developed a range of operational change programmes designed to achieve a consistent approach to actively managing work, people and processes anywhere in the world.

eg provide an objective review and assessment process that considers the quality and maturity of current operational best practice of both manager and team leader levels. This process has successfully been used to evaluate the impact of any change management interventions as well as forming the basis for the ILM endorsed award.

Our programmes create a common understanding of best practice across team members, managers and team Leaders. Our philosophy and approach ensures that knowledge gained is put into practice and activities and behaviours are applied to deliver real operational impact.

Operational Management Training

The core of the program is the eg process for managing® that consists of three phases to provide best practice operational management:-

Phase 1. Measure


  • Understanding core measures
  • Capacity planning


  • Capacity Planning to improve Customer Service and optimise the use of resources

Phase 2. Manage


  • Communications
  • Progress Monitoring
  • Work Allocation


  • Fact based work, people & performance management to deliver improved results

Phase 3. Improve


  • Analysing results
  • Performance management


  • Continuous improvement on the step change already delivered

Training Courses

eg offer a range of training courses to help customers develop world class operations management:-

Principles of Operations Management 

  • Course Overview: Content can be tailored to Client requirements and will focus on the skills & understanding required to improve customer service delivery through the development & implementation of world class operations best practice.
  • Duration: 1 day
  • Who should attend: All Senior Managers, Line Managers and Supervisors who are responsible for improving operational performance.

Managing Operations Management 

  • Course Overview: Enables Leaders to benchmark their operation against best practice and develop clear plans for improved consistency and sustainable performance.
  • Duration: 1 day
  • Who should attend: Senior Managers, Heads of Department, Customer Services Managers

Understanding Process Measurement 

  • Course Overview: This module focuses on the importance of process measurement in service operations. It covers the approach to process measurement and the tools and techniques used in order to establish the core measures.
  • Duration: 2 days
  • Who should attend: Line Managers and Supervisors who are responsible for implementing and maintaining operational measures, Project Team members required to facilitate and manage a measurement exercise.

Planning for Success 

  • Course Overview: This module focuses on how key measures should be used to effectively manage workloads and drive front line customer performance.
  • Duration: 1 day
  • Who should attend: All Line Managers & Supervisors

Communication and Motivation 

  • Course Overview: This module is designed to review the factors that influence motivation levels and recognise the need to create an achievement culture within operations.
  • Duration: 1 day
  • Who should attend: All Line Managers & Supervisors

Process Analysis and Improvement 

  • Course Overview: This course is for delegates who are looking for tools and techniques to enable them to fundamentally improve business processes and the way that work flows through them.
  • Duration: 2 days
  • Who should attend: Line Managers and Supervisors who wish to improve business processes within their departments. Anyone who is required to facilitate and manage a process improvement project.

Courses are approved by the Institute of Leadership & Management (ILM) in UK and BankSETA in South Africa to externally validate and improve planning, forecasting, resourcing capability and performance.

  • Downloads & Resources Browse our extensive library of downloadable resources to learn more about the software suite and it’s key components. 
  • eg e-learning eg e-learning allows you to deliver training straight to an employee desktop. 
  • Free Site Survey A no obligation, no risk opportunity to evaluate the guaranteed productivity gains, compliance and operational efficiency improvements that eg operational intelligence would deliver to your organisation. 


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