back to listings SME Profile: Robertson and Co (Investigations Ltd)
Unit 21 Fyfield Business Park, Fyfield Road, Ongar, Essex, CM5 0GN
T: +44 (0)1277 366900 | F: +44 (0)1277 366144
ABOUT ROBERTSON & CO - INSURANCE INVESTIGATION SPECIALISTS
Established in 1997, Robertson & Co are now the largest privately-owned (family) investigation business in the UK.
We provide ethical, professional and high quality investigation solutions to insurance companies, the banking, commercial, industrial and retail sectors; public sector, central and local government.
With a global footprint, our services range from Surveillance, Intelligence and Insurance Investigations, to Accredited Training, Pre-Employment Screening and Intellectual Property Protection for some of the world’s biggest brands.
Through Robertson Claims Management we deliver industry leading results utilising our ever evolving Conversation Management model. Our team manage claims cradle to grave across Travel, Household and Commercial Domestic Property for a number of international Insurers.
As an accredited training centre we offer a range of training packages including the much lauded University of Portsmouth Accredited Counter Fraud Technician (ACFT) and Accredited Counter Fraud Specialist (ACFS) courses. Both courses are considered the benchmark for those working within Counter Fraud.
At Robertson & Co we pride ourselves on the quality of our work and the expertise of our experienced investigation managers and our fully-employed field force; all of which are trained and nationally accredited at Level 4 in Incident, Fraud and Claims Investigation.
Our company DNA ensures we deliver the best possible outcome for our clients and is built around 5 priorities:
- Integrity and conducting ethical investigations
- Protecting our Clients Brands and Reputations
- Experienced and Professional Investigators
- Quality First
We consider ourselves the 21st century investigation company and in support of this belief Robertson & Co constantly work to develop efficient and cost-effective technologies to facilitate more comprehensive investigations with faster turnarounds.
Our reasonable, low-cost fee structure ensures that all of our clients are receiving the best possible service for the best possible price and maximising their ROI in the process. Each investigation is unique and exhaustive. We do not use templates, questionnaires or tick box pro-formae.
Robertson & Co are accredited to ISO9001:2008, ISO27001:2013, BS7858:2012 and BS102000:2013 standards, we are Cyber Essentials certified and are Affiliate Members of the Insurance Fraud Bureau.
Robertson and Co understand the need to constantly evolve their products and services to keep up with and deliver against a fast evolving landscape.
The RCOdigital platform offers our Clients access to a suite of tools aimed at enhancing process, delivery of inhouse desktop investigations, industry recognised accredited training and to provide fast, non-invasive OmniChannel communication to enhance customer engagement in a digital world.
RCOconnect is our best in class Digital Video Communication application bringing our Clients face to face with their own anywhere in the world. Delivered over desktop to any camera enabled smart device with features including screen share and snapshot. With proven use cases from Motor Claims FNOL, Validation and Liability Investigations; to Medical Consultations and Employee-on-boarding.
Our non-invasive web based applications are built using the latest technology allowing us to quickly build and bespoke to meet the needs of our Clients. We encourage our Clients to actively liaise with us in the delivery of new solutions through regular client reviews, industry forums, round tables and design led thinking workshops.
Through our bespoke Case Management System and “Synergy”, our Counter Fraud database, we ensure that our Clients benefit from intelligence gathered over 20 years in the Counter Fraud arena whilst adhering to all regulation around Data Protection.
We appreciate that adopting technology into existing processes can be tricky therefore all of our Clients benefit from access to Consultation with an experienced PRINCE2 Practitioner.
In addition we offer all of our Clients consultation relating to Counter Fraud Technology, Fraud Trends, analytics and business analysis relating to investigative process.