back to listings SME Profile: Biffa PLC
We pride ourselves on being the no.1 waste management company for business waste in the UK, offering award winning customer service, unbeatable reliability with value for money every time.
From local developments to national infrastructure projects, we offer comprehensive waste management solutions to the public sector via a dedicated fleet and nationwide network of depots and specialist facilities.
Servicing multiple industry types, Biffa is able to utilise its extensive experience in the private sector to create bespoke solutions to match the unique requirements of the public sector. From single waste stream solutions, to consultative led integrated resource management, Biffa can support your needs and help you achieve your budgetary and environmental targets.
Our Service Range Includes:
Key Areas of Support:
To learn more about our waste solutions for the public sector, speak to our team today by calling 01296 461 240
Services relevant to your sector:
Biffa’s household waste division delivers a range of cost-efficient, quality-led waste management services for 36 local authorities across the UK.
Helping local authorities recycle
Biffa-serviced collection authorities were placed 1st, 2nd, 4th and 10th in DEFRA’s 2014-15 recycling league table. We were the only contractor with more than one client authority in the top ten.
The second most improved Council in 2014-15 was Ashford Borough Council, up 13.4% from 41.9% to 55.3%. The previous year (2013-14), we helped the Council to quadruple its recycling rate, enabling the local authority to lose its title of England’s worst recycling council.
Green Waste Club
Biffa created and operates the Green Waste Club which has so far recycled over 80,000 tonnes of garden waste (as of July 2015) for almost 50,000 customers in several local authority areas.
Client Audit Success
85% of our clients participated in our 2014 client satisfaction audit. Clients were surveyed on a range of Biffa’s performance and service attributes and asked to comment on what we do well and what we can improve.
The municipal division scored highly for operational excellence, innovation, and health and safety. Our client audit found the following results:
91% rated its refuse collections as very good or outstanding
96% of our clients felt we proactively solved operational problems
96% said Biffa’s health and safety culture was very good or excellent
100% of those surveyed would recommend us to other councils