back to listings SME Profile: Jacada
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Founded in 1990, Jacada operates globally with offices in the Americas, Europe and the Middle East.
Jacada Inc. is a veteran leader in the customer service industry with over 20 years of experience in innovating and enhancing customer service technology and solutions for leading organizations worldwide.
Jacada enables organizations to deliver advanced agent and customer interactions by implementing cutting-edge web, mobile, and self-service solutions as well as agent desktops and process optimization technology. Customers can benefit from an improved customer service experience at every touch point with your organization, whether at the call center, on the web, on the go or at the store.
Customers across the globe, in every vertical, are using award winning Jacada solutions to broaden their customer service channels while automating complex processes. Thus, improving customer satisfaction and loyalty, reducing operational costs, while enforcing and monitoring compliance with regulatory policies and procedures. Jacada solutions empower organizations to deliver "Customer Service. Simplified."