back to listings SME Profile: Listen Limited
9-13 Highbury Studios
8 Hornsey Street
Tel: 0207 619 6620.
Welcome to Listen
Listen is a multiple award winning telemarketing agency who work with many of the UK leading charities, universities and NHS Trusts.
We provide a fully bespoke service that delivers exactly what our clients need, whether that is new regular supporters or better engagement with their existing ones.
We're honest, transparent and genuinely believe that every call can and should be a welcome, rewarding experience. Our results are the best in the sector for various call types and we’re proud to achieve these results whilst delivering a very high level of customer satisfaction and a virtually non-existent complaint rate.
Listen is defined by quality and hard work. Our fundraisers and charities love creating committed long-term support. It's what we're the best at.
At Listen we achieve success in two ways: by using existing telemarketing techniques to the full, and by mastering new ones.
Whether on its own, or part of a multi-platform campaign, telemarketing is a tried and tested method to secure valuable income for you. It works. But tried and tested only goes so far. At Listen, we believe the boundaries need to be pushed and have pioneered new forms of Regular Giving through text and mobile as well as Direct Debit.
Our extensive experience enables us to advise on telemarketing and cross channel marketing strategy and this results in outstanding acquisition, retention and development campaigns for all our clients.
One of the best things about using the telephone is the diversity of ways it can be used. We offer a number of high quality, high impact services that could beat your income targets and transform your ROI. Listen offers the following call types:
• Supporter/Customer acquisition
• Supporter/Customer retention
• Relationship/stewardship calls
• Administrative/data cleansing calls
• Market research/customer satisfaction surveys
• PSMS conversion
Data Management and Fulfilment services
Listen also offers bespoke data management and fulfilment services to its clients and provide expert guidance and support for your needs as an organisation.
Our client focused team provide secure data management throughout a campaign's lifecycle and are committed to offering a flexible service to ensure that the potential of your data is maximized. With more than 30 years combined database experience, we are here to offer expert guidance around the supply and return of supporter data.
Listen's in house Fulfilment Team can provide a full service to ensure supporters are thanked for their contribution to your organisation and receive the relevant materials in a timely, presentable manner.
Creative and Client Relationship services
Listen has an outstanding, experienced creative team who work closely with your dedicated CRMs to ensure that we work closely with you and that everyone involved in your campaign fully understand the core objectives and messages. We believe in taking ownership and accountability for the campaigns we conduct and pride ourselves on being proactive, responsive and honest at all times.
Your dedicated CRM will work with you to set up an inspiring, innovative campaign. They won't waste your time with tall stories or broken promises. Instead they'll keep you in the picture with daily updates, and review your campaign regularly to establish what's working and where we can improve.
But more than that, your CRM will take a real interest in your organisation, focusing on ways we can work better, together. We can do that, because we make sure their workload is manageable enough for them to give your campaign the time it deserves and can also tap into the extensive direct marketing and fundraising experience that our team has.
Working with specialist partners, Listen has worked to make mobile phones the new frontier for fundraising.
As the digital world finds its way into people's pockets via smartphones, Listen are pioneering ways to make mobile giving even easier and more rewarding.
We can secure mobile donors across channels (TV, press, outdoor, street, online) using SMS 'micro-donations' to offset recruitment costs and build a large file of qualified prospects. And we can convert these donors to Direct Debit support on the phone.
We're also the only agency in the world to offer Mobilise. This patented system allows donors to make regular gifts via their mobile bill and receive great feedback direct to their handset. It's a spectacularly effective way to engage younger prospects and reactivate lapsed files.