back to listings SME Profile: NIIT Smartserve Ltd



NIIT Smartserve Ltd 

Rajiv Dey 
Sr. Vice president & Head of BD, 
NIIT SmartServe Ltd
6th Floor 
West Fields 
London Road 
High Wycombe 
HP11 1HP - UK 

T: +44 [0] 1494 539 333 
F: +44 [0] 1494 539 444 

223-224 Udyog Vihar 
Phase –I 
Gurgaon -122 002 

T: +91 124 4002702 
F: +91 124 4002701 


About NIIT SmartServe Ltd

NIIT SmartServe is an established global BPO service provider with broad business expertise in outsourcing.  We develop and deliver dependable, flexible, cost-effective support services and BPO solutions for back office and call centre operations to leading organisations. 

Our Focused Industry Verticals


  • Airlines
  • Banking
  • Insurance
  • Financial Services
  • Direct Marketing
  • Retail
  • Telco’s
  • Transportation
  • Utilities
  • Finance & Accounting



The NIIT Group is a pioneer in the IT and learning business and has been operating since 1981. Providing IT management services, consulting resources and process management capabilities are a result of our experience and knowledge gained from years of delivering technology business solutions. 

Leveraging twenty five years from NIIT Group’s IT Service and Training heritage, customers benefit from NIIT SmartServe’s diverse set of customised service offerings and end-to-end solutions that require a high level of skill and sustained quality delivery. 

Our BPO and Contact Centre Services


  • Airline Ticketing & Change Requests
  • BPO Consulting
  • Compliance Verifications & Case Reviews
  • Inbound Sales and Customer Service
  • IT Helpdesk
  • Market Surveys and Database Updating
  • Life and Pensions Processing
  • Telesales
  • Finance & Accounting 


Assured Quality, Improved Productivity and Cost Optimisation 

NIIT SmartServe is certified to the COPC-2000 CSP Standard release 3.4 for BPO Services, BS 7799 certified and is a Six Sigma driven organisation.  Committed to creating long term relationships, NIIT SmartServe shares proven business processes and technology expertise delivering high quality and superior customer satisfaction.  Clients benefit from high quality service levels, improved productivity and reduced costs. 

Awards and Achievements


  • Winner of the 2006 Best Contact Centre in APAC by
  • Awarded “Top Outsourcer Award 2005” for three categories by Contact Centre World
  • Shortlisted for "BPO Service Provider of the Year 2006" category by the National Outsourcing Association UK Awards for Best practice in Outsourcing 2006 - second year running
  • Nominated for the “Best Automated Shared Services Centre Award for the Year 2005” by IQPC, U.K

Client Testimonials

“Having selected NIIT SmartServe as our outsourced call centre provider, I have been delighted with the professional manner in which the facility was planned, launched and is currently running. The inherent "can do" attitude has been a major factor in the success.  I would have no doubt in recommending NIIT to anyone looking for a BPO outside the UK.” 

Richard Bodin, Business Director, 






"Partnering with NIIT SmartServe has given us increased productivity - more work for a comparable investment in the UK.  The production results continue to be encouraging, with quantity and quality metrics exceeding our expectations and reflecting many of the process improvements that we have been able to introduce with the assistance of NIIT SmartServe." 

Stewart Baker, Head of Offshore Support, Sesame (Misys Plc) 

For ‘Smart’ Sourcing Solutions Contact: 

Rajiv Dey 
Senior Vice President & Head of Business Development 
NIIT SmartServe Ltd 
London Road 
High Wycombe 
HP11 1HP 

Tel: +44 (0)1494 539333 
Fax: +44 (0) 1494 539444 



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