back to listings SME Profile: Klick2Contact EU Ltd
Klick2Contact EU Ltd
Telford House, Corner Hall, Hemel Hempstead, HP3 9HN
Welcome to Klick2Contact – Provider of Omni Channel Live Help solutions – working for you and your customers.
Klick2Contact EU Ltd (K2C) was formed in 2011 and is run by a number of experienced telecommunications, web experts, programmers, software development experts and retail market consultants to provide website owners and e-tailers across the Globe with a range of business enhancing services that allows companies to interact in real time with their customers while they are on their website.
The K2C suite of Live Help and Customer Engagement Services consists of Web Chat, Instant Call-Back, Knowledge Base, Social Media Monitoring and Engagement, Smart SMS, Full Workflow and Email Management too – all offered in real time and accessible through one Omni-Channel Console.
K2C is part of the Eckoh Group of companies.
Klick2Contact (K2C) is a cloud-based, innovative and intuitive way to improve your customer’s experience when they explore, interact with and purchase from any of your e-commerce websites via any channel. K2C offers Live Help for your customer in real time via Voice or Chat – and it integrates with your Social Media presence and emails too! In addition K2C Listening monitors the Social Web for all mentions to and about a company – in any country and any language. All of K2C’s range of products can work as stand alone solutions or in combination.
- Increases your online sales through Call-Back and Chat
- Acts as a comprehensive Live ticketing system
- Improves your customer service
- Integrates with your Social Media activity and inbound mails
- All in one easy to access omni-channel interface
- K2C Listening monitors the Social Web for all mentions about your company
- K2C Chat With a click of a button your customers can chat in real time with multiple customers at once.
- K2C Call-Back The ultimate personal contact. Increase sales and improve your customer care in one go.
- K2C Social Agent Every posting to a company on any Social Media profile, blog, forum or website comes into an inbox in real time.
- K2C Email Brings in a customer’s inbound e-mails into the Omni-Channel Console and alllows bulk outbound mails too
- K2C Listening Our Listening service monitors the Social Web for ALL comments made TO a company and ABOUT a company.
- K2C Knowledge Database A full Knowledge Base system that is a Smart FAQ and much more.
- K2C Workflow K2C WorkFlow consolidates all customer communications in one place with real time updates.
- K2C Summary Klick2Contact (K2C) is a cloud-based, innovative and intuitive way to improve your customer’s experience when they explore, interact with and purchase from any of your e-commerce websites via any channel.
- K2C Extended Services Suite As well as K2C's core of Live Help solutions via chat, call-back, email and Social Media, the extended suite of our customer contact services offers several innovative and efficient ways of engaging with your client base.
- Chat K2C Chat is one part of Klick2Contact's suite of interactive Live Help services and allows you to offer real-time chat assistance to your website visitors. Your agents can exchange text messages, push urls and page share both reactively and pro-actively too.
- Chat Features A Summary of the Customer Engagement in an Omni Channel World console with all the features of the chat framework. This specification document gives all the features broken into sections that are relevant with your structural organisation.
- Call Back K2C Call-Back is one part of Klick2Contact's suite of interactive Live Help services all controlled from one omni-channel console that allows you to offer real time assistance via instant call-back to your website's visitors.
- Social Agent K2C Social Agent provides full multichannel support with Social Media, email and smart ticketing integration all brought together into one console in one place. Every Social Media posting, Tweet and community/forum comment is delivered in real time and archived according to parameters set by the company itself
- Mail K2C Email is a sophisticated, powerful and flexible inbound email handling system that, as with other services in the K2C suite of Live Help solutions, is accessed from within the Omni-Channel console
- Workflow Customer experience is a key part of providing effective workflow management and fast efficient customer satisfaction. K2C WF enables clients to answer customer questions, build and automatically manage case files, workflow and ultimately conclude any customer query or complaint quickly.