back to listings SME Profile: South West Communications Group Ltd

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swcomms

Communications House, Moor Lane

Exeter, EX2 7JF

T:    0800 054 6789

E:   enquiries@swcomms.co.uk

W:  www.swcomms.co.uk

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swcomms was founded in 1983 and delivers innovative, secure, reliable and scalable communication solutions to businesses and the public sector.

We deploy converged voice, cloud, connectivity and security solutions with a product portfolio that spans wired, wireless, fixed and mobile technologies that address real needs without compromise. At the core of our solutions is a commitment to quality in all elements of project ownership - from consultancy and design to project management, implementation, training and ongoing support.

With the capability to deliver solutions nationwide, our head office in Exeter and regional office in Portsmouth provides an accessible location to service our customers in London, the South East and South West, the West Midlands and South Wales.

Built on solid foundations, the company has grown organically and through acquisition during the last 35 years has continued to demonstrate outstanding performance, showing consistent growth and profitability based on core values of care, consideration, co-operation and commitment. There are 140 people employed by swcomms with more than 80 of these being customer facing.

Our technical expertise, coupled with our commitment to excellence in customer service enables us to deliver quality, high performance and well-managed solutions on time and within budget. Our ability to achieve this consistently is the reason why 57% of our turnover is repeat business from our customers or customer referrals.

We have a wide and varied customer base ranging from small, single site regional businesses through to large corporate multisite organisations. We have also enjoyed considerable success in the public sector, particularly in healthcare, education, local government and housing associations. We have developed a significant number of long-standing relationships with customers through our ability to deliver on what we promise.

The unrelenting and increasing pace of technological change is destined to bring new methods to the way we work, learn and communicate. swcomms is committed to investigate and test new and emerging technologies to ensure that we continuously develop and complement our existing solution set. We will remain at the forefront of technology and continue to innovate ensuring that we continuously deliver the right solutions to help our customers address the challenges they face.

The focus for the success of our business remains the complete packaging of all our products and services to the customer. This will be achieved by the expansion of our customer base through diversification of our product and service portfolio and through acquisition. We are looking increase the size of our business while still maintaining consistent levels of profit and liquidity.

Our mission is to provide our clients with a solution in communication excellence from one unique source. Our commitment to this value related goal will be reflected in the rewards to all our stakeholders.

swcomms supplies and supports the public sector with a full range of products and services that can be layered to form a converged solution for a single, trusted provider rather than dealing with multiple suppliers and bills.

We work with a number of industry product and service providers including: Gamma, Mitel, Alcatel-Lucent Enterprise, Cisco, Microsoft, VMware, Veeam, Smoothwall, Ruckus Network, Oak Innovations and Purple.

INTERNET CONNECTIVITY 

that delivers the service and speeds your organisation needs:

 

Internet leased lines

Business broadband

4G for resilience

CLOUD 

solutions to support your digital transformation:

 

Office 365

Web & email filtering

Hosted telephone systems

DATA NETWORKS & WI-FI 

to keep your organisation connected:

 

‚ÄčManaged wide area networks

Point to point links

Local area networks

Wireless networks and Wi-Fi

HOSTING SERVICES 

to look after your data and critical IT systems:

 

Our data centres

Co-location services

Managed servers

Virtualisation

 

SECURITY 

to protect your organisation from ever-increasing cyber threats:

 

Firewalling

Advanced protection

Content filtering

 

DISASTER RECOVERY 

to safeguard the public sector from data loss:

 

Data backup

Replication

Disaster recovery suites

UNIFIED COMMUNICATIONS 

to support collaboration for increased productivity:

 

Video, audio and data conferencing

User presence and instant messaging

Mobility & BYOD

Contact centres

CRM integration

Recording & cost control

TELEPHONE SYSTEMS 

flexible and reliable communications:

 

On-premise solutions

Cloud-hosted telephony

Hybrid telephone systems

FIX LINES, SIP AND MOBILES 

to find cost savings and to meet your organisation’s needs:

Fixed lines

SIP

Call packages

Fraud management & protection

Mobiles

SUPPORT 

underpins all our solutions, ranging from Monday to Friday, 8am to 6pm, through to 24/7/365 - all providing a guaranteed four-hour response. Alternatively, we are able to design a bespoke service level contract to suit individual and specific needs. 

swcomms has significant collective resource and experience in delivering solutions to councils, healthcare and education organisations, and housing associations. This extends from consultancy and design, supply, commissioning/de-commissioning, project management, training, maintenance and support of multi-facted solutions.

We pride ourselves on our innovation and flair, driven by a very ‘can-do’ approach that ensures our solutions meet our customers’ exact needs. We excel in the selection of the most appropriate components and are technology leaders inherently trusted by both our customers and partners.

A selection of our former and current public sector customers include:

  • Exeter City Council
  • Devon Partnership NHS Trust
  • Public Health Wales Screening Service
  • North Bristol NHS Trust
  • Ansford Academy
  • Bideford College
  • Swansea University
  • University of the West of England
  • Westminster City School
  • Sandbourne Housing Association
  • South Devon Rural Housing Association
  • Westcountry Housing Association


 To stay ahead in the industry, we continuously invest in training and development programmes for all personnel. This has allowed us to attain industry partnerships, memberships and accreditations, while also winning a few awards along the way.

 

Accreditations:
 

  • Mitel Gold Partner
  • Alcatel-Lucent Expert Business Partner
  • Toshiba Platinum & Development Partner
  • Gamma Platinum Partner
  • ShoreTel Circle of Excellence
  • Cisco Partner Premier Certified
  • Ruckus Distribution Partner
  • BT Retail Partner
  • ISO 9001:2000 Quality Assurance Approved
  • ISO 27001 certified
  • VMware Professional Partner
  • Dell Certified Partner
  • Microsoft Gold Partner for Small & Midmarket Cloud Solutions
  • Microsoft Authorised Education Partner
  • Microsoft Project Management Certified
  • PRINCE2 Foundation & Practitioner accredited project management team
  • Achilles Approved Supplier to the Utilities Vendor Database
  • Approved Supplier under the NHS PASA Framework agreement of its 8 years of operation

 

Industry awards: 
 

  • CRN Sales & Marketing Awards  Best Sales Team
  • Comms Dealer Sales & Marketing Awards  Reseller Sales Team of the Year Award
  • Comms Business Awards  Reseller of the Year Large Winner  | Overall Reseller of the Year Winner
  • Federation of Communications Services Industry Awards  Communications Provider of the Year Winner
  • Comms National Awards   Enterprise Vertical Solution Winner | Best SME Vertical Market Solution Winner
  • ShoreTel Awards  Circle of Excellence
  • Alcatel-Lucent Awards EMEA Partner of the Year Outstanding Achievement Winner

 

MORE ABOUT US VIDEO

 

BLOGS

 

CASE STUDIES

 

INFOGRAPHICS

 

CONTACT US for more information about swcomms and our work in the public sector.

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