back to listings SME Profile: Noetica Limited
T: +44 (0)345 0181 070
Including almost everything you will ever need in order to run an efficient and effective contact centre operation, Noetica’s product range combines our core Synthesys™ productivity suite with tried and tested yet pioneering outbound predictive dialling technology under the SmartBound™ brand. All this is underpinned by our solid call centre telephony voice platform (NVP™).
At its core, Synthesys™ is a generic contact centre productivity, desktop orchestration and workflow engine, providing visual rapidly deployed means of generating highly streamlined applications for customer contact.
Built around the solid foundations of logically rigorous yet easy to use visual scripted apps and flexible, CRM components, Synthesys™ manages to consistently deliver interfaces that are integrated, ergonomic yet powerful and efficient.
All this combines seamlessly with Noetica’s next generation outbound tools, which aim to deliver responsible and safe proactive contact technology without compromising on power and efficiency. Noetica owns international patents that form part of our latest SmartBound™ initiative to protect our customers from falling foul of ever-stricter regulation whilst maintaining the same high level of throughput.
Supporting all this is the Noetica Voice Platform (NVP™), a state of the art telephony system complete with ACD, IVR, call recording and anything else that one expects from a modern call centre telephony platform. Because NVP™ is not built around a traditional enterprise PBX, it is highly cost effective and can be deployed on premise or in the cloud either on its own or adjunct to an existing enterprise PBX.
Noetica is a British, privately owned London based software company specialising in the development and delivery of customer contact systems. Established in February 1997, we take great pride in our products and services and are fanatical about delivering excellence in everything we do.
Following a management buyout in 2010, the company is now fully owned by Danny Singer (Noetica's founder & CEO) and his management team. Noetica has been consistently profitable and growing throughout all the years since the buyout.
We employ a hand-picked team of 25-30 talented, passionate and dedicated people most of whom have been with the company for many years and have an encyclopaedic knowledge of our technology and the customer contact industry.
We would love to welcome you into the rapidly growing family of Noetica customers. Synthesys™ helps contact centres of all sizes (from 10 to 1000+ seats) across four continents to achieve continuous improvements in the quality and efficiency of their business activities. Why not get in touch and see what we could do for you?
Noetica works closely with a range of industry leaders and other innovative organisations at the cutting edge of research and development to deliver solutions which are both advanced and a perfect fit to our customers' needs and their existing technology estate.