back to listings SME Profile: PTI Cymru

PO Box 52, Penrhyndeudraeth, LL49 0AU

t: 01766 549 356 e: w:

Welcome to PTI Cymru

PTI Cymru offer expert bilingual customer service management, marketing support, bus data services, translation services and much more to a range of organisations across Wales and the UK. We are committed to creating bespoke high-quality services based on collaborative relationships with our clients. Delivering trusted and innovative solutions since 1999, our team have the knowledge, flexibility and capacity to produce measurable results.

PTI Cymru is a Welsh Government funded service, originally created in 1999 by members of the bus industry. This followed the release of a UK government White Paper stating that public transport users in the UK would benefit from one central point of information for all bus, coach and rail information delivered over the phone. This service came to be Traveline, with the Welsh division of the service operated by PTI Cymru under the Traveline Cymru brand and based on a partnership between public transport operators, local authorities and Welsh Government. Read more about us



The high standard to which we deliver our bilingual business management services makes PTI Cymru a flexible organisation with the capacity to serve a wide range of business clients. Whilst we have established ourselves as experts within the public transport industry, we can tailor our bilingual contact centre customer service, marketing support, bus data, translation and other services to organisations of any size and structure. You can find out more about the services we offer and how we can fill a gap in your current business offering below.

 Contact Centre
Based in North Wales, our dedicated contact centre agents operate professional, bespoke and bilingual customer service systems for organisations across Wales and the UK. READ MORE


PTI Cymru’s award-winning marketing team provide effective and integrated marketing support for our clients, planning and creating activity that generates measurable results. READ MORE


 Bespoke Services
We listen to our customers and build the services we deliver around the solutions they need. Get in touch with us to see how we can specially tailor our services to best meet your requirements. READ MORE


 Bus Service Data
PTI Cymru’s data team create and maintain bus service information for the whole of Wales. This data is supplied to Traveline Cymru and other bus service information systems. READ MORE



PTI Cymru work closely alongside each of our clients to understand their needs and deliver a service that best meets their unique requirements. With a recent customer satisfaction rating of 97% for one of our clients, regular monitoring of KPIs and staff training requirements, we are confident in our team’s ability to provide an exceptional service. Take a look at some of the services we are currently delivering for our clients to get a better insight into how we work and what we can do for you.

Clients include:



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