back to listings SME Profile: CPL Service Response Ltd

11 Paper Mill End, Aldridge Rd, Birmingham, B44 8NH

t: 0800 118 2503 e: w:

CPL delivers cost effective and integrated facility management services.

As one of the leading facilities management companies in the UK we're here to ensure that you have everything appropriately specified, installed and maintained and that your building meets all appropriate legislative, health and safety and ISO quality standards.

As a leading National PPM and Facilities Management provider, with our Head Office in at the heart of the country in Birmingham, we're perfectly placed to be a service provider to businesses throughout the UK.

All business sectors and sizes are supported and, from a small one-off repair job to a multimillion pound retainer contract, it's a deeply professional and proactive service. To find out more about our facility management services and the organisations we help, call now on 0800 118 2503



No matter where you're located, CPL's comprehensive facility management service for commercial building maintenance will ensure that everything is operating efficiently and that your building provides an ideal environment for all users and visitors.

It's not just about your building's infrastructure and fittings and fixtures; as one of the UK's leading facilities management companies our fully integrated service will also ensure that you meet all health and safety and quality standards and keep on top of Government legislation.

CPL's facilities maintenance services, which operate right across the UK, bring you peace of mind, minimise costs and enable you to plan for the long-term.

Our comprehensive facility management service covers:


  • Building fabric
  • Grounds, car parking and gardens
  • All security including CCTV and alarms
  • Entrances, exits and reception areas
  • Building and window cleaning.


  • Air conditioning, climate control, ventilation and heating
  • Microgeneration, heat recovery and low-carbon technologies
  • Mechanical and electrical
  • Interior and exterior lighting
  • Voice and data cabling
  • Plumbing
  • Energy usage surveys (STROMA® registered)
  • Controls and BMS
  • Data networks and IT cabling
  • PAT and FAT testing
  • Water treatment
  • Generators and UPS backup
  • All other needs.



CPL provides a reactive maintenance and commercial building repairs service.

Delivery includes a beneficial blend of planned preventative consultancy and ongoing maintenance.

Service level agreements enable both sides to manage expectation. All CPL commercial building repair services are delivered by a handpicked team of highly qualified technicians possessing both core and multidisciplinary skills.

For those rarely occurring but vital specialist items we utilise vetted sub contractors when required. Therefore whether you need help in relation to insurance building repairs or simply because something unexpected has happened (for example, your electrics have cut out, your air conditioning has faltered or any other kind of problem has just hit),


This reactive maintenance service covers 24 hours emergency plumbing services and 24 hour emergency commercial building repair services and you can also call our hotline if you need an emergency electrician.

You don't have to be registered or local to benefit, so if you have a general enquiry and you'd just like some advice or if you have a problem that needs immediate attention, call CPL now on 0800 118 2503 and we will respond.



A comfortable, safe and ergonomic environment is important to us all.

It's essential therefore, to select and install appropriate building fixtures and fittings.

CPL delivers a fully consultative specification, source and installation service to look after all aspects of your property's fabric and operation and to bring you complete peace of mind.

It includes support for air conditioning installation, commercial electrical installations and all other essential property maintenance.

This means, whether it's an air conditioning installer or electrical installation work you're looking for, we save you the headache of having to deal with multiple contractors and we're able to bring you the very best prices with no compromise on quality.

We will also ensure that all installations not only meet operational and legislative requirements, but that they're also future ready.

If you require property installation support services in the West Midlands or anywhere in the UK, then look no further than CPL. Call us today and find out more on 0800 118 2503.



Keeping on top of changing property and workplace health and safety legislation can be a major headache.

For example, if health and safety legislation is not adopted, any claim of lack of understanding is never accepted as a 'get-out' where legal breaches occur.

Get things wrong and you could face costly legal action against the company or even company directors.

Therefore, you must maintain robust systems to prevent any potential health and safety at work breach.

Current workplace regulations include an array of important environmental and health and safety at work requirements covering:

  • Safe Methods of Work (RAMS)
  • Health and safety COSHH
  • Fire safety
  • Emergency lighting
  • Legionella controls
  • TM44 energy usage
  • Use of toxic and other substances
  • Ventilation
  • Sanitation
  • Drainage and water use
  • Fuel use
  • Storage and access of materials
  • Building maintenance
  • Electrical usage including IEE wiring regulations

...and more.

All our operatives are highly experienced and qualified and are:

  • CHAS registered (H&S)
  • Achilles Registered (rail)
  • REFCOM affiliated (refrigerant handling)
  • NICEIC registered (electrical)
  • BIFM affiliated (facilities management)
  • B&ES members (industry standards body).
  • They also comply with B&ES SFG 20 maintenance standards, are (where appropriate) DBS checked for schools and MOD, are Gas Safe registered and hold Waste & Hazardous Waste Licenses.

What's more, CPL management systems are fully audit compliant with the following:

  • ECAS ISO management standards including ISO 9001: 2008 Quality Management Systems
  • ISO 14001: 2004 Environmental Management Systems
  • BS OHSAS 18001: 2007 Occupational Health & Safety registration.
  • To ensure EU health and safety in business, CPL is constantly training and updating on requirements to ensure we have the expertise to not only guide you through the minefield of legislation and to ensure your building's fully up to scratch, but also to ensure you are 'future ready'.

If you have any doubts or questions about your compliance, call CPL today on 0800 118 2503



Our facility management sectors service looks after all public and professional buildings.

Whilst CPL service response provides facility management to all business sectors we are especially primed to support office, retail, education and health sectors, as well as private sector facilities management and public sector facilities management.

Investing in and maintaining an attractive and welcoming retail environment will bring in more customers and drive your sales.

Incorporating new builds, refurbishments and upgrades, our retail facility management services for stores maintain all kinds of outlets from small local shops right through to major high street names.

We also support pubs, restaurants, fast-food outlets, banks

Investing in and maintaining an appropriate workplace environment supports efficient working and helps staff teams to focus.

Incorporating new builds, refurbishments and upgrades, our office facility management services maintain all locations from small rural offices to large city centre buildings.

We deliver a full facilities management service for schools, colleges and universities.

A significant percentage of school maintenance is undertaken during the holidays and we can pre-fabricate off site and bring in bespoke fittings and fixtures to minimises onsite time.

CPL is very proud to support properties where the professional care of others takes place.

We have built up an enviable reputation for hospital facilities management and healthcare facilities management and this includes maintenance and refurbishments both inside and out.


Whether it is refrigeration/air conditioning, commercial plumbing, commercial electrician services or any other kind of support you need, call CPL today on 0800 118 2503



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