back to listings SME Profile: ESP Group

ESP Group

3 James Chalmers Rd
Arbroath Enterprise Pk
Kirkton Ind Est
Arbroath
DD11 3RQ

T: 01241 730 300
E: bruce.milne@journeycall.com
W: www.the-espgroup.com

ABOUT ESP GROUP

ESP Group makes life simple for millions of transport users by supporting passengers on every step of their journey.

As well as being the largest dedicated transport contact centre in the UK, ESP Group is the UK’s leading smart card personalisation and bureau service. Together these functions ensure that customers’ travel cards, tickets and concessionary passes can be ordered easily and dispatched swiftly.

All of our services assist major transport operators (such as Abellio, Go-Ahead and Stagecoach), local and metropolitan transport authorities (such as Surrey County Council and Transport for London) and national schemes (such as National Railcards, Scottish National Entitlement Card and Welsh Government). Through our Mobility-as-a-Service pilots we also work with companies including Enterprise Car Hire, Uber and taxi companies.

Providing customers with the support they need to make their mobility work for them – be that on the phone, via webchat, email or social media – and designing mobility services which will change the way we travel, ESP Group places the travelling public at the heart of your company. ESP Group delivers high quality support to passengers every step of the way: today, tomorrow and in the future.

 

Journeycall is a European award winning, Scottish based contact centre providing services within the public transport and smartcard industries and are part of the ESP Group. We are widely acknowledged as the most experienced company in the industry at delivering multi-channel customer support services whilst providing a very high quality customer experience.

The heart of our business, our staff are experienced, multi-skilled teams with significant and proven transport industry knowledge making us an award winning team.

Systex is Europe’s largest independent smartcard personalisation bureau and the UK’s leading provider of back office management systems for smartcard schemes.

Through Systex we provide personalised tokens for Department for Transport, Transport for London, the Scottish Executive, Traffic Wales and Northern Ireland’s Department for Regional Development, most major transport operators and National Rail. We have issued a combined total of in excess of 30 million cards in the UK supporting transport operators and enabling passengers to make their journeys every day.

Viaqqio is the future mobility division of the ESP Group. We design, develop and deliver innovative services to improve mobility for different user groups, utilising all available modes of transport. The services draw on the Group’s technical and customer support capabilities but, crucially, are built on an understanding of user needs and emerging lifestyle expectations, uncovered through co-design methodologies.

We are already working with over 60s, young people across Scotland, and people with dementia and their carers to define, pilot and launch new mobility services. Viaqqio tackles service development from all angles, including service blueprinting of the full customer journey, prototyping, establishment of business model options, and protection of intellectual property.

 

WHAT WE DO

ESP Group makes life simple for millions of transport users. Let us tell you how.

All of our activities are about helping major transport operators and cities deliver excellent customer service today and the designing mobility services for the future. We are proud of our track record with clients such as Transport for London, the Rail Delivery Group, ScotRail, Stagecoach, London Councils and the Scottish Government.

We understand what it means to have a transport system which smashes customer expectations at every interaction. Information, customer support, assistance, ticketing, payment, booking, feedback, social media and delay repay; we relish pulling all of these together to provide a full design and deliver service which makes mobility work for the traveller.

 

 

Just some of our clients

                           

 

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