back to listings SME Profile: Graham Norris
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T: 07817 392303 E: graham@graham-norris.com | W: www.graham-norris.co.uk
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Expert Conflict Coach and Mediator
What fuelled my passion for conflict resolution and led me to developing my knowledge and skills in mediation?
My journey in conflict management
I have worked within a range of organisations including corporate bodies, local authorities, and SMEs, where my experience has allowed me to appreciate how management structures and work cultures impact performance outcomes. My work as a leadership and management trainer, mentor, coach, and facilitator has given me a firm grounding in how to help managers and team leaders get the best out of their staff and teams. My specialist areas of knowledge relate to interpersonal communication and the management of conflict.
I have considerable experience of designing effective learning and development processes, gained from working in a diverse range of business sectors. I believe that a focus on learning, not training, leads to effective and sustainable changes in how people grow, develop, and perform within the workplace.
I am a graduate of the Bristol Common Purpose programme: it developed my awareness of how communities are connected and which factors most influence key strategic decisions in Commerce, Health, Education, Local Government, and the Voluntary Sector etc.
As a qualified Mediator, I bring creative problem resolution skills to the development work I undertake with individuals and teams. I am also passionate about informal approaches to conflict resolution and the early use of workplace mediation to resolve disciplinary and grievance issues.
'My drivers today are still as strong as they have always been'
Services
Looking for a way to improve communication and resolve conflicts in your workplace? Look no further than Graham Norris! As an expert in team conflict coaching and using the RESOLVE model Graham can help you manage difficult conversations and create a more positive work environment.
Facilitating difficult conversations
Disputes and interpersonal conflict at work are costly. They take up time, contribute to poor levels of mental health, make other team members feel uncomfortable, which lead to toxic work environments, poor communication, relationship breakdowns, and a loss of productivity.
There are three main areas in which we can help you to get your staff functioning and working well:
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Workplace mediation falls under the heading of an alternative approach to dispute resolution. It is effective in resolving disputes or disagreements without resorting to formal grievance or disciplinary proceedings. Read more |
Conflict coaching involves a member of staff taking part in 1 on 1 structured conversation within the confines of a psychologically safe environment to help them assess where they are in relation to conflict, set realistic improvement goals and agree what they need to do to move forward. |
Managing difficult conversations requires specific skills and emotional intelligence. It also requires an understanding of the context in which the conversation has arisen, and knowledge of the communication process that needs to be followed, if it is to be successful. RESOLVE is a model and a methodology for addressing difficult work-based conflicts. |
Working with the Clients to achieve successful outcomes
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