back to listings SME Profile: Polpeo
Thomas House, 84 Eccleston Square, London, SW1V 1PX
t: +44 20 3457 6405 e: info@polpeo.com w: polpeo.com
Is your communications team crisis-ready?
Polpeo’s realistic and immersive crisis simulations prepare you to communicate successfully in a crisis.
Polpeo’s crisis simulations
Our crisis simulations recreate the experience of managing a crisis as it unfolds and spreads over social, digital and traditional media. Our crisis simulations stress-test your crisis communications response, crisis plans, teams, resilience and strategies, all within a safe, secure environment, away from the glare of the public or media.
Your crisis team uses our unique crisis simulation software to enter a world where a crisis is unfolding in front of them, on social media, blogs, forums, news sites, and activist communities. They’ll work as a team to manage your organisation’s reputation, creating crisis strategies and messaging, managing employee communications, and responding to stakeholders, journalists, influencers and members of the public. They’ll have to deal with mis-information, trolls, public outrage, social activists and protests, as well as managing media enquiries and worried employees. They’ll learn to communicate with empathy and authenticity. They’ll feel the pressure as if it were a real crisis. This helps them to build resilience, and develop the confidence to face a crisis in real life.
Everything they do will get a live response from our experienced crisis role-play team, who simulate the public response to the crisis, giving your team live feedback and learning.
What we do
Crisis simulation
Polpeo’s bespoke crisis simulations give you the closest thing to real-life experience, to prepare you to communicate successfully in a crisis. Our content team will create a realistic crisis scenario that your organisation could face (anything from a societal movement campaign to a data breach).
Social media crisis simulation
Our social media crisis simulations mimic a crisis spreading over different social media and influencer channels, so your social media or customer service team can gain realistic experience of handling the public on social media during a crisis.
Crisis communications training
We run crisis communications training and social media crisis training courses and workshops, all of which can be tailored to your timescales and budgets. Our courses typically run for either a half-day, a full-day, or over two days, and include an interactive crisis simulation exercise to give your team practical experience of handling a crisis.
Crisis communications support services
We can help you prepare for a crisis by running crisis preparedness audits, crisis messaging workshops, and specialist training in areas such as wellness, resilience and managing conflict. We work with brands and agencies to provide these services.
Polpeo works with some of the world’s biggest brands and agencies
We have particular experience in the following sectors:
- Public Sector and government organisations
- FMCG and consumer brands, including health and beauty, and food and drink brands
- Financial services companies
- Not-for-profit organisations and charities
- Automotive companies
- B2B brands
We also work with agencies (including PR, advertising, digital, social media and media training agencies). We can provide a white labelled simulation service for agencies who wish to keep ownership of their relationship with their client: the agency leads the process with their clients, providing front-of-house training and feedback to their clients, and leading the creation of scenarios with our content team.
Simulations anywhere in the world
All our crisis simulations can be delivered either in-person or fully virtually, anywhere in the world for teams in multiple locations. All you need is a good internet connection and a computer.
We can run simulations in all major languages.
What makes Polpeo different?
Our backgrounds are in crisis communications, social media crisis management, PR and social media. We understand the needs of in-house and agency communications teams, and the pressures those teams can face during a crisis.
Our modular crisis simulations and social media simulations mean we can create an experience to suit your needs and budget, ranging from off-the-shelf simulations for smaller teams, to full-scale bespoke simulations for up to 200 people.
