back to listings SME Profile: Fidelity Systems PLC

Fidelity Systems PLC

410 Wincolmlee
East Yorkshire

Tel: 0844 414 0838
Fax: 01482 226396


Welcome to Fidelity Systems PLC


With over 6000 worldwide users, Fidelity is a leading supplier of Retail & Hospitality EPoS systems and back office software, cashless retail & catering solutions, customer loyalty systems, leisure systems to manage admissions, memberships and bookings for your facilities and a hand held paperless site auditing solution.


All of Fidelity's epos software is written in house giving our clients, who range from initial start-ups to the largest organisations the solution to exactly match their requirements.


Retail & Hospitality EPoS systems

GPoS is a PC based, PoS system that will run on most leading manufacturers touch screen terminals and features a graphical user interface that can be easily customised. This graphical system is fully user configurable which reduces the user training requirements and makes the system virtually language independent.  Other features include;

  • 400 user configurable screen pages and size or fonts can be used.
  • Promotions/offers can be set by date and time and products can be in several offers
  • On screen prompts and product information allows staff to “up sell” to customers
  • Back office sales reports are a standard feature of GPoS’ s utility programming and setup module
  • Accepts multiple payment types – cash, cheque, credit card, cashless card, wave & pay, chip n pin and customer accounts
  • Secure running with staff log on by pin code, keyboard key, magnetic card, Dallas key, fingerprint , chip card
  • Stock count down feature enables staff to see at a glance how many products or meals are left at any one time
  • A table planning graphical representation of the restaurant to ensure that everything is billed correctly
  • Integrates with Fidelity’s Instant Loyalty solution for customer tracking and reward and triggering offers


  Retail & Hospitality back office software

Comprehensive real time back office sales & stock management software designed to automate everyday procedures

  • No limitations on products, offers/promotions, groups etc.
  • Scheduling of  reports and updates with no user intervention using real-time data ( Exportable into many different formats)
  • Reports can be e-mailed directly  multiple addresses
  • Define promotions and deals relevant to different user groups
  • Unique dashboard/Key Performance Indicators for each user
  • Flexible report formatting & graphics


Cashless retail & catering solutions

Fidelity’s Instant Cashless software provides an effective entry level scheme whereby cash is loaded onto the cards at a PC or by using a website. Purchases can then be debited from the card using a simple hand held card reader at the point of sale. Instant Cashless also integrates seamlessly with Fidelity’s GPoS software to capture individuals purchase records for reporting and/or controlling purposes e.g. a warning will be raised if the card holder has a nut allergy. This link also allows cards to be credited at the point of sale. With Instant Cashless the cash balance is held on the software so, if a card is lost, a cards’ credit may be simply transferred onto a replacement card.

Whilst the Instant Cashless cards can double as id membership cards for gyms and libraries etc, you could opt for Fidelity’s FacilityPro, smartcard solution which has advanced functionality. This is a perfect solution to pay for; copying & printing, at vending machines, in cafes or at any point of sale and also for access control.  Funds are stored on the smart card which can be credited at point of sale, at a pc, via the internet or at re-loading stations. The FacilityPro back-office software and terminals are easy to install, operate, maintain and support delivering a fast, efficient and profitable retail system.


Customer loyalty systems

Instant Loyalty is an extremely powerful and flexible system combining a customer profile database and the latest modern communications methods.

  • Unlimited loyalty schemes with different points calculations per scheme
  • Unlimited customers with membership dates
  • Full audit trail of purchases made by customers
  • Scalable from single site to multi-site
  • Seamless links to MS Word, Email and SMS


Leisure systems

Leisure Touch is a completely integrated, touch screen based solution for Leisure and Sports Centres to manage admissions, memberships and bookings. Modules include;  admissions, memberships, booking, marketing, bars and catering with many advanced features such as KPI’s, full graphical analysis and a report generator.




Hand held paperless site auditing solution

Check it is an integrated, versatile health & safety and equipment checking solution which completely eliminates the paper trail associated with health & safety and equipment checking.

  • Automates all Health & Safety paper trails
  • Uses rugged RFID tags to identify items and areas
  • Automatically schedules inspections and ensuring tests are carried out in a consistent manner


Contact us for further information or a demonstration


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Make sure your back-office services are fit for the new year!