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Founded in 1990, Jacada operates globally with offices in the Americas, Europe and the Middle East.

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Corporate Profile

Jacada Inc. is a veteran leader in the customer service industry with over 20 years of experience in innovating and enhancing customer service technology and solutions for leading organizations worldwide. 

Jacada enables organizations to deliver advanced agent and customer interactions by implementing cutting-edge web, mobile, and self-service solutions as well as agent desktops and process optimization technology.  Customers can benefit from an improved customer service experience at every touch point with your organization, whether at the call center, on the web, on the go or at the store.  

Customers across the globe, in every vertical, are using award winning Jacada solutions to broaden their customer service channels while automating complex processes. Thus, improving customer satisfaction and loyalty, reducing operational costs, while enforcing and monitoring compliance with regulatory policies and procedures. Jacada solutions empower organizations to deliver "Customer Service. Simplified."

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What Our Customers Say About Jacada...
"Our company is very focused on continually improving the service we provide our customers and we are always looking for solutions that will help us streamline our operations and provide our advisors with the tools they need to give the highest possible level of customer care to our customers. We are experiencing great results with the Jacada solution in our prepaid division and are very impressed with the quality of the solution and the expertise of the Jacada team."
Cheryl BlackCustomer Service Director, O2 UK

"We selected Jacada due to the time-to-market advantages of their software and approach, and their expertise and success in simplifying and automating customer service processes.  The ability to implement the solution quickly, without modifying our existing systems or infrastructure, was key in our decision to go with Jacada."
Srinivas KoushikChief Information Officer, Nationwide Insurance

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