back to listings SME Profile: Gandlake

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Efficient solutions for Local Authorities

We think you’ll like working with Gandlake

Gandlake has been successfully delivering savings and efficiency gains to Local Government for over 40 years.

Our award winning suite of products enable residents, landlords and businesses to securely access council services over the web. This in turn moves your customers away from the culture of the Contact Centre and into one of self-service, empowering them to have a greatly enhanced council experience while vastly reducing your costs.

All our products and services are designed specifically to meet the demanding challenges local authorities experience on a daily basis. We achieve this with input from key strategic public sector partners who are instrumental in helping us shape our solutions.

It’s this way of working that allows Gandlake to excel at helping you generate significant savings while making your operation more efficient and providing an enhanced service for your customers. Whether you buy an off the shelf solution or require a more bespoke service you are guaranteed to end up with a product that truly addresses your requirements and maximises your return on investment.

Why should you work with Gandlake?

Here are three fundamental factors that you should consider when looking for a transformation supplier:

1. Value for money

We offer exceptional value for money and have in-house expertise to produce a no-nonsense financial plan with a cost summary and a breakdown of the realistic savings you will make from implementing a transformation strategy. We stand by each plan we produce and pride ourselves on delivering significant savings.

2. Proven and demonstrable solutions

With customers spread across the whole of the UK we are extremely proud of our proven track record (please seethe Our Clients section). Serving around one in three London Boroughs and roughly one in eight councils throughout England, Scotland and Wales, our digital service delivery platform is the most popular Local Authority in the UK.

Gandlake were without doubt the solution provider with the most experience and successful track record of delivering secure Customer Portals and Channel Shift solutions to Local Government.

Rachel O’Neil

Customer Access Service Manager, Rotherham Metropolitan Borough Council

Click on the image on the right to download an infographic showing channel shift successes for Gandlake customers.

3. Working in Partnership

From the offset we will work in partnership with you to develop the perfect solution for your requirements regardless of pre-existing technology or back office system. Drawing on our experience from working with other councils we can advise on the best strategy to deliver a wide reaching Transformation project and provide a fast return on investment. We work to very tight deadlines with large, medium and small councils all with different requirements and our expertise in delivering channel shift solutions will ensure we quickly meet your objectives. Once the solution is live the service doesn’t end there. We can help you develop a tried and tested take-up strategy to ensure your customers quickly adopt the web as the primary channel.



We would welcome the opportunity to discuss your channel shift requirements. Please get in touch today.

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