back to listings SME Profile: Hyphen8
145-157 St John Street
Tel: 0207 6085671
Welcome to Hyphen8 your complete CRM consulting, implementation and support services partner.
We partner with ambitious organisations to help them select, implement and gain continuous value from CRM solutions that drive business performance, improve sales, reduce costs, and enhance customer experiences.
On the World's Leading Cloud Platforms:
- Microsoft Dynamics
CLOUD CRM SOLUTIONS FOR YOUR BUSINESS
We help organisations implement customised, integrated and highly collaborative solutions
- Sales Force Automation
- Marketing Automation
- Customer Service & Support
- Mobile CRM
- Social CRM
- Office 365
Our approach is geared to help you:
- Develop and implement cloud-computing strategies and plans to meet customer and business objectives
- Ensure high levels of end-user adoption across your enterprise
- Reduce costs and establish ways of working to maximise ROI
- Drive better and more differentiated customer experiences
Our services and solutions framework has been designed to achieve these aims, and is based on partnering with you to support the full lifecycle of your solution.
Hyphen8 have formulated an approach for delivering cloud-based solutions that involves three key stages of engagement.
Envision: Build a CRM Vision, Strategy and Roadmap
Through ENVISION, we will help you define and validate your CRM Strategy; develop a business case to gain the investment and sponsorship needed to fund the initiative; and, construct a workable plan to help you achieve your CRM goals.
Key activities include:
- Discovery: a series of workshops and interviews to understand key change drivers, business and customer needs, and target objectives
- Vision: define the target state solution architecture required to support your transformational requirements, and construct the business case for change
- Roadmap: a transformational and phased roadmap to guide programme delivery
Empower: Implement powerful cloud-based solutions
Our EMPOWER services involve the delivery of highly focused project(s) that help to deliver the solutions– to empower your business and customer experiences – aligned with your CRM strategy.
These solutions could include salesforce automation applications, marketing applications, customer service and support systems, mobile applications, or complete bespoke applications – built on a cloud platform: Salesforce.com or Microsoft Dynamics.
The scope of each project will include the complete design, development, testing, data migration, training and final deployment of the solution – using our 4D methodology – working in conjunction with your internal management, user and IT teams.
Whether your implementation project is large or small, single or multi-site, simple or complex, we can help you.
Evolve: A complete and comprehensive managed service
EVOLVE offers a complete, on-demand and responsive consulting application development, support and customer care programme – designed to ensure your organisation has:
- Access to the CRM experts it needs – consultants, developers, data experts, trainers, and others – when it needs them; and,
- Applications that engage high end-user adoption, and generate continuous value and ROI
The scope of a EVOLVE programme is something we construct and tailor on a basis that works for you, but typically includes:
- Initial & regular healthcheck(s) – to assess how well your application(s) meet business needs, and developing a continuous improvement plan to improve results and outcomes
- Access to our expert team to develop and implement powerful, flexible and scaleable CRM solutions – on Salesforce.com or Microsoft Dynamics CRM
- Ongoing training and updated user support materials to ensure that your people adopt new processes and continue to improve efficiencies
- Remote systems administration and technical support
With our multi-disciplinary team providing experienced expertise in both Microsoft Dynamics CRM & Salesforce.com we are able to provide a wide spectrum of services to support every aspect of your CRM journey – initial strategy and planning, solution development, and a compelling post-implementation customer care programme for a complete agnostic & impartial perspective.
- Cloud Strategy & Roadmap
- Solution Implementation
- Training & Education
- CRM Business Case
- Process Improvement
- Data Management
- Systems Integration
- Continuous Improvement
- Interim Project Management
Hyphen8 works for organisations of all shapes and sizes, that operate in a whole range of different market sectors - both in the UK and internationally. These include Financial Services, Healthcare, Technology Services & Solutions, Marketing & Media .... and many others. However, we are particularly passionate about working with Small and Medium sized commercial enterprises, and organisations in the Not-for-profit sector: such as Charities, Social Enterprises and others such as:
- UK Community Foundations
- b+tlc Barts Charity
- The Robertson Trust
- Laureus Sport for Good Foundation
- The Community Foundation for Ireland
- Bank Workers Charity
- Kensington Temple