back to listings SME Profile: SpirIT UK Managed Services Limited
SpirIT UK Managed Services Limited
Tel: +44 (0) 208 924 5011
The First Choice for Outsourced IT Services - Tailored for all budgets
SpirIT UK is a values led and expert provider of managed services in data/voice networking, security, cloud and server systems for organisations across the globe. Our core services are UK based project, proactive and reactive support. We hire staff who are honest and genuinely care about their work and the clients they support. Standards are maintained
through quality certifications, adherence to ISO 9001 and ITIL standards and processes.
Our clients range from small companies to global concerns with large IT footprints supporting many tens of thousands of clients. Every customer is just as important to us - we share your vision and are with you in Spirit, body and mind! This is what our clients have said about us:
‘Changing our IT support arrangements has had one of the biggest positive infrastructure impacts in the last 20 years on how staff feel about working for Changing Faces as they now know that the IT provision is much more reliable and any issues they have get dealt with in a timely and professional manner. ‘
‘We were impressed from the outset by the emphasis they placed on understanding our work in order to serve us as well as possible.’
‘Careful attention to the security matters has ensured that we have successfully managed the risk of losing NHS contract income.’
‘The qualities of service and response times are unrivaled in our opinion.’
‘SpirIT UK were open and honest about their charges, nothing was hidden’
‘They now provide a consistently responsive and high quality service, dealing promptly and extremely courteously at all times with the full range of issues that arise’
Our unique experience stretches across several market sectors including the public sector (health and education services). The majority of our clients are not for profit/charity organisations and we bring the same level of technology to the public and 3rd sector.
We provide the services of a complete IT department, including:
Helpdesk, Ticketing and Out Of Hours Help
Cloud, Security, Server Systems & Networks
Compliance, Strategy & Policy Advice & Guidance
IT Disaster Recovery& Business Continuity Planning
Internet & VoIP Systems
Trouble Free Office Moves
Day to Day Proactive and Reactive Support
A Full Suite of Maintenance & Repair
A Full Set of Documentation up to ISO 9001 Standards
A Keen Purchasing Department
Full Representation at all Vendor Meetings
The best thing is that all of the above services are completely open book and shared with you, there is no us and you - just one team!
For more information on our services click here
We promise to do our best to:
Maintain A Good & True Working Relationship
We will work with you, openly and honestly to ensure that we meet the end goal
Partner & Ensure Your Interests Are Met
We will represent you where needed to your service providers and vendors as you!
Provide Regular Reporting & Open Feedback
We will issue summary reports showing improvements and trends as well as areas of concern
Maintain Professional Services
We promise to always be professional and do our best to learn and improve
Offer The Right Product Choices
We will recommend the right products to suit your budget, technical needs and architecture
Continual Improvement Processes
We will always do our best to improve to better meet your needs
Our clients will tell you that we are not the typical IT company. As well as being dedicated to providing excellent IT services, SpirIT UK staff have personally dedicated their time and energy to clients - running marathons, baking cakes, assisting with office moves, and participating in whatever our clients are doing to help out. Over the years we have saved and raised tens of thousands of pounds for our customers. We really want to see you succeed. We believe in people and good causes and feel this provides the right motivation to do our best to provide an excellent service. As an organisation we regularly provide additional support and advice, and even equipment on occasion, free of charge for selected organisations. We only take on contracts where we genuinely feel we can deliver a good service and help to improve our customers IT allowing them to focus on their core activities.
Don’t just take our word for it please just ask and we can put you in touch with some of our very satisfied clients for a reference. There are selection of them and their comments below.
Public Sector Overview
We have worked in several schools projects across the UK installing aspects of School ICT in green field environments as well as enhancements and upgrades. Some of our engineers also worked on the N3, Lorenzo, COINs and several other NHS projects including a major DC consolidation project a few years ago. In addition to the back end we also have experience of working in Trusts ensuring best security practices for integration of new services.
Just a small sample of the work we do: http://spirituk.com/case-studies
NHS - As part of a larger team, SpirIT provided technical consultancy for large data centre consolidation projects and new application architecture projects. The primary objective was to reduce running costs and complexity whilst remaining within strict government guidelines. Our work involved the N3/COINS, Lorenzo and several other applications including iSOFT, RIS/PACS and toolkits applications.
NET (Nishkam Education trust) Schools - SpirIT provided installation, essential design and architecture input as well as strategic assistance with funding of the new schools in the Handsworth area. This was a green field project and included working with PFS and the internal NET management team to help build a successful set of schools. SpirIT was directly involved with the Nursery, the Primary and elements of the further education project.
SpirIT UK successfully tendered for our IT support contract in summer 2012. We were impressed by the understanding of our particular circumstances that they demonstrated. It was clear that changes to certain infrastructure arrangements were necessary, and that they had a clear vision of where we needed to get to, but they did would not force us to make changes faster than we could handle.
They now provide a consistently responsive and high quality service, dealing promptly and extremely courteously at all times with the full range of issues that arise - from niggly hassles with printers through to the wholesale transition of our entire organisation between email systems.
They have been particularly generous with their time on matters which are borderline to the scope of the contract, such as security issues arising from statutory contracts, and telephone/mobile considerations. Careful attention to the security matters has ensured that we have successfully managed the risk of losing NHS contract income. They respond speedily to ad hoc requests for information from statutory contract partners enabling us to provide technical answers in a timely manner and thereby maintain good relationships with current and prospective statutory partners.
Whereas prior to their appointment “IT issues” featured consistently, for years, on responses to our annual Staff Survey, as something that needed to be improved, since SpirIT have been appointed, these have hardly been mentioned. This reflects the professional manner in which they communicate with the staff, patiently explaining sometimes highly technical issues in non-technical terms.
In addition, SpirIT have been instrumental in directly and indirectly raising funds for Changing Faces. They encouraged another of their clients to raise funds for Changing Faces in a sponsored walk, which raised £960 for us and the Director (not hitherto a runner) has run in the London 10K and the London Marathon, raising £2,439.
Changing our IT support arrangements has had one of the biggest positive infrastructure impacts in the last 20 years on how staff feel about working for Changing Faces as they now know that the IT provision is much more reliable and any issues they have get dealt with in a timely and professional manner.
Christine Muskett ACIS DChA Head of Operational Support, Changing Faces
Nubian Life happened across SpirIT UK, when we needed a detailed assessment and review of our IT systems due to the possibility of external hacking. I will always be glad that I somehow managed to pick them out of an IT directory with hundreds of companies listed.
My first panic call was met with calmness, patience and a level of care that brought tears to my eyes given the stressful situation we were in. The process we needed to go through was explained and we were constantly reassured by the company that they would help us get things sorted. Our fears were not dismissed, and a considerable amount of their time was invested in reassuring us that our system was now safe after their intervention.
SpirIT UK were open and honest about their charges, nothing was hidden. The qualities of service and response times are unrivaled in our opinion. Members of staff are qualified and experienced in their roles, and their customer service is genuine. After their intervention, we received a flying visit from the Account Managers, (I mean flying in that one of the Managers flew in from Scotland) both account managers arrived with smiles and cakes. To this end we receive a personal, cost effective and quality service from a company, where it’s the norm to go the extra mile.
SpirIT UK has continued to support Nubian Life and for the past two years they have joined our Nu LifeStyle group (people with long term health conditions) raise funds for other charities; as part of our ethos “People Purpose Passion”
In March 2013, staff members joined our group for a 5k sponsored walk, they sponsored our refreshments and helped in raising over £2,000 for Changing Faces and this year helped us raised over £300 from a Coffee morning for the Winnicott Foundation
SpirIT UK’s support has enabled has to have a safe and smooth running IT system; but more importantly, through their genuine kindness, have helped us meet our goals of encouraging our members with long term health conditions, live more rewarding lives by helping others.
Chief Executive on Behalf of the Board of Trustees
I can tell you that SpirIT UK were a Godsend. They came in and overhauled our groaning ICT system ; always with our best interests at heart. As a charity we have a number of financial constraints as you will appreciate; wherever SpirIT can supply us with cheaper but quality value items (software/ hardware/ Comms support) they have. The overall response to tickets raised is generally within half an hour. They have negotiated contracts and disputes for us, not part of the package, and resolved a number of issues. They really are ethical ICT and they will go the extra mile for you.
In addition to contracted services, SpirIT have supported us with their physical presence (a number of their team took part in our sponsored walk in 2013) and in other ways with our fundraising activities, donating money to Changing Faces and Queen Charlotte's Hospital.
Andrea Lemard Operations Manager
ACCC Ltd. is the UK subsidiary of the Association of Canadian Community Colleges, a registered charity in Canada. We work with prospective immigrants to provide free information, planning and referral services to enable them to become economically (and socially) successful as quickly as possible.
As a small (under 10 staff), government-funded organization, we have limited resources. At the same time, however, we are heavily dependent on our IT infrastructure not only to maintain close contact with our sister offices in India, China the Philippines and Canada, but also to deliver our services online to eligible individuals no matter where they are located around the world.
We initially hired SpirIT UK because they had been recommended by an UN organization working in our field. We were impressed from the outset by the emphasis they placed on understanding our work in order to serve us as well as possible. Time has confirmed that their interest was sincere and not simply part of the sales pitch.
In the second year of our contract with SpirIT UK, we suffered budget cuts and thus had to downgrade the IT support package. Despite this fiscal reduction, SpirIT UK has maintained an interest in what we do and has been just as responsive as ever to meeting our needs, particularly when we have been “in crisis” mode.
It is hard to quantify their contribution, except to say that they have helped us maintain our service through ups and downs, and knowing they are on hand provides us all with great peace of mind!
Inhouse Capabilities, Expertise & Software Skills
Qualified Experts for BCM/DR (Disaster Avoidance/Recovery), Cisco, CISSP, Cloud & Security
Cloud Computing - SAAS/PAAS/IAAS
Microsoft Office 365
Amazon AWS, Microsoft Azure
Server 2013, 2008, 2003
Hyper V, VMware, VirtualBox
Windows, Apple, Linux, Unix (some Sun Systems)
Microsoft Exchange 2013, 2008
McAfee EPO - CEB/CEE
Symantec Endpoint Protection
Capsule, SalesForce, InTouch, Raisers Edge
Fusemail Services, McAFee SAAS
Fortigate, Cisco ASA, Sonicwall, Draytek Experts
CISSP (Certified Information Systems Security Professional)
Cisco CUCM, CME, Cloud VoIP
Microsoft Certified Professionals (MCPs) & Microsoft Registered Partners
Approved & Registered Cisco Select Partners
Cisco Certified Network Associate CCNA, CCNP, CCIE
Cisco Sales Expert CSEs
Cisco Borderless Network Sales Specialist for Architecture
Cisco Borderless Network Engineer for Architecture
Connectrix Qualified Structured Cabling Specialists
All staff ECRB
ITIL Service Management
ISO 27001/2 Experts
Application Management Authentication Services Backup & Storage Business Communications Business Intelligence Business Process Managemen Business Resilience Cabling - IT/Data/Voice/Moves & Change Change Management Cloud Based Solutions Cloud Server Collaborative Authorin Computer Hardware Computer Protection Computer Relocation & Engineering Computer Softwar Copiers & Printers Crisis & Incident Management Cyber Essentials Cyber Security Data Communications Data Governance & Security Data Management Data Processing Data Storage Database Development Digital Signs / Video Walls Document Management E-Commerce System Health & Safety monitoring ICT and Internet Training Information and Content Sharing Information & Communications Material Interactive Touch Systems Interim Management IP Telephony & Networks IT Consultancy IT Data/Hardware Security IT Projects IT Security IT Training Key Performance Indicator data Knowledge Management Long Term Preservation Maintenance and Hosting Managed Services Mobile Communication Process Improvement Project Management Risk Management Saas Solution Secure File Transfer Self Service Copiers Stakeholder Engagement Systems Management Tables and Adapters Technical & Engineerin Unified Messaging Video Conferencing / Production Virtual Reality VoIP/IP Telephony Web Design, Maintenance and Hosting Web Filtering Wireless Technology