back to listings SME Profile: NORTHERN STAR

NORTHERN STAR

14 Gray’s Inn Road
London
WC1X 8HN

T: +44 (0) 800 319 6032
F: +44 (0) 800 555 3899

sales@northernstar.co.uk

https://northernstar.co.uk

WHO ARE NORTHERN STAR?

With over 19 years of experience, providing full-service IT support in London and with an office in New York, Northern Star is committed to taking away the headaches of managing your IT and helping you succeed by using technology more effectively. Our goal is to look after the things we’re best at when it comes to managing your technology infrastructure, things such as assessing risk, complying with industry regulations, increasing security of your networks or simply help lower your IT costs so you can achieve better margins and do what you do best.

 

WHAT SERVICES DOES NORTHERN STAR PROVIDE?

IT Support is at the heart of what we do so whether its making sure your networks are robust and secure or managing your IT infrastructure to ensure all aspects of your IT systems are kept up-to-date with effective 24/7 remote monitoring, from start to finish, we have you covered. Northern Star also offers a range of other, related services such as helping you to migrate from on premise systems to a cloud platform such as Office365 or Microsoft Azure, office moves, consulting and so much more.

We have industry leading response times with customer determined SLA’s and a local presence so your issues are solved quickly by recognisable members of our team. You can rely on a support team which will save your business money by solving problems quickly and efficiently.

We are available from 8am-6pm and with a 24/7 wrap around delivered by people just like you in our London office, which helps keep your staff productive and happy. By pro-actively managing all our customers’ accounts 24/7 and running a weekly ‘housekeeping’ service, we ensure our clients avoid unexpected problems.

Multiple Technical Account Managers deliver an extensive repertoire of IT knowledge in a friendly and polite manner and can help you either at your location or remotely. We practise what we preach and our help desk systems allow us to work remotely, even on a Snow Day or whenever the trains aren’t running.

No call centres here, you can trust our 24/7 support not to have a call centre mentality, our community of Technical Account Managers are ready, willing and available to help you any time, day or night, no matter where you are in the world, with a guaranteed 1 hour response time. In the event that you require on-site support our London based, flexible and mobile community of Technical Account Managers will be able to attend your offices as a matter of urgency and priority.

You gain by your staff being able to get the support they need, when they need it.

 

HOW CAN MY BUSINESS SAVE TIME AND MONEY WITH NORTHERN STAR?

At Northern Star, we live and breathe IT and having been an IT Support service provider for over 19 years, we’ve learnt a thing or two. Chances are, if you’re looking for ways to help technology increase your efficiency or to gain a competitive advantage, Northern Star can think of ways that you might not always be able to.

Here at Northern Star, we have a unique way of building relationships with you and your staff, through our Account Management Methodology. Many businesses may experience a poor relationship with their IT provider or feel frustrated by a lack of on-site presence. Account Manager visits are designed to get under the hood of your business, so we can really understand what makes it tick and what’s important to you. Another cornerstone of our Account Management Methodology, is the ability spot trends, trouble and issues using custom AM reports from our management systems. This means that we can offer exactly the right advice, guidance, planning and strategy, to keep your staff working, productive and their IT systems up and running, saving you both time and money.

The Account Management Methodology also helps us overcome a recurring problem in the IT sector: Lack of understanding and lack of competence in fixing problems. With over 150 years of combined experience, backed up by industry renowned qualifications and practical experience in multiple industry sectors, we deliver the support you need.

Multiple Technical Account Managers deliver an extensive repertoire of IT knowledge in a friendly and polite manner and can help you either at your location or remotely. We practise what we preach and our help desk systems allow us to work remotely, even on a Snow Day or whenever the trains aren’t running.

No call centres here, you can trust our 24/7 support not to have a call centre mentality, our community of Technical Account Managers are ready, willing and available to help you any time, day or night, no matter where you are in the world, with a guaranteed 1 hour response time. In the event that you require on-site support our London based, flexible and mobile community of Technical Account Managers will be able to attend your offices as a matter of urgency and priority.

You gain by your staff being able to get the support they need, when they need it.

 

SUPPORTING YOUR BUSINESS

We believe that the first step in delivering world class support is understanding your company. Although there are always some standard tools used, we know that every company is slightly different and many systems which are suited to a London based company with one office and ten employees may not be appropriate for a global company with a hundred employees and four offices in Europe, the Middle-east, the Far-east and North America. We specialise in working with growth businesses, but are able to help organisations with a wide range of different objectives. Choose the option below to find out more about how we can help you.

 

IT SUPPORT IN THE HEART OF LONDON

You are a London based company, looking for an IT Support provider to locally manage your IT infrastructure. You have one office and are looking to expand over the next few years, whether that be globally, increasing your market share or becoming more competitive in your local geography.

Being London based, our team here at Northern Star are able to attend your site quickly, solving issues which cannot be fixed remotely, giving you peace of mind that your IT systems are being looked after properly. Read more...

A growing company with offices around the UK with the need for an experienced IT support provider to manage national operations. You’ll have 2 or more offices and are looking to expand with more branches or offices in the UK or overseas.

With client’s offices all over the UK from London, to Aberdeen our Technical Account Managers support some of the UK's finest businesses and do regular on-site days to give the extra edge to their support offering.

If you’re looking for a local IT support company, please select from our dedicated location-specific pages: BankShoreditchCanary WharfFarringdonWandsworthOld Street and Kensington.

EUROPE

With offices in the UK and in Europe you are either UK based business with operations in Europe or the European arm of a Multinational business. You have offices in the UK and across Europe so you’ll need someone to support your entire European operations.

Our Technical Account Managers regularly make visits to our clients offices across Europe supporting offices in, Brussels, Paris, Madrid, Verona and even Malta. We can support your European operations or simply become your go-to guys for London, working with your in-house or other regional providers.

US AND GLOBAL I.T. SUPPORT

You are a global business with Offices in the UK and multiple offices placed all over the globe. You need an IT provider to become your European IT partner or you are UK based but have satellite offices overseas.

Northern Star supports multiple clients with offices all over the world from New York to Hong Kong, Singapore and Dubai and in conjunction with our 24/7 support desk they have the cover they need anytime.

 

 

 

 

 

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