back to listings SME Profile: Nviron Limited

Nviron It Infrastructure Services

Chester Road
Preston Brook
Runcorn
Cheshire
WA7 3FR

T: +44 (0) 1928 809000
E: info@nviron.co.uk
W: www.nviron.co.uk

OUR PURPOSE

To be championed by our customers as the most dependable provider of IT Infrastructure Services and Solutions, through clear communication, technical excellence and first-class customer service.

 

PRODUCTS

Click on the links below for further information….

Data Centre

Data Protection

Security

Networking

End User Computing

 

SERVICES

Making customer lives easier

We are all about service.  First class customer service is at the centre of everything we do.

Our purpose is to make the lives of our customers easier and serving our customers is what we enjoy the most.  Our passionate, professional and skilled team have just about seen it all, and can be relied upon to deliver.  Put simply, we do what we say we’re going to do, when we said we were going to do it.

We put Service first and keep our promises

We like to listen, and believe in constant improvement.  Your feedback is always welcome and incorporated into our delivery.

We like to talk, no queues, no IVR, no hold music.  Want to talk with the team?  Everyone is interested, and everyone is accessible.

We are very proud of our customer satisfaction levels, which are presently rated over 95% Good or Very good.

Engagement

We appreciate that aspects of your infrastructure may require different approaches so have created simple and clear engagement paths within which your service can be efficiently customised.

As a Service [XaaS]

Nviron owned appliances and licensing means a worry-free experience for our customers.  We maintain, manage and deliver essential infrastructure services providing the peace of mind that your system has no hidden costs, is always up to date, and has no concept of ‘End of Life’, all for one simple monthly payment.

Managed Support Services [MSS]

Quite simply, a Managed Support Service means that Nviron are fully responsible.  Our technical teams are accredited to support a wide range of products in all our primary infrastructure streams of, Datacentre, Data Protection, Security, Networking and End User Computing.

Have confidence that your technology investments are in safe hands.

Technical Support Services [TSS]

Enhance and empower your internal IT team with technical escalation when you need it most.  Our accredited technical engineering team understand the pressures of service disruption.  We work with you to resolve your problem or get you back up and running as quickly as possible.

Our support services are designed for you.

 

SOLUTIONS

Our Solutions and how we work

We pride ourselves on delivering infrastructure solutions with guaranteed outcomes.

Delivering the quality, the Nviron culture demands, our Consultants carry out detailed investigation and ensure no stone is left unturned.  This approach allows us to make promises we can keep and deliver the infrastructure solutions in the way our customers demand.

We put our customer first

We take the time to understand your current situation and your desired outcome and we like to talk.  Everyone is interested, and everyone is accessible.

Flexible expertise

We appreciate you have varying requirements for different aspects of your infrastructure, so we offer alternative engagement types specific to your need.  Our engagement models are designed to provide your organisation with a flexible combination of resource and expertise matched to your requirements or collaborative skills.

Fixed Price

The solution, its design, specification and success criteria are thoroughly defined and guaranteed by Nviron.  It is our responsibility to keep the promises we made and using an effective and flexible progress management process, we will deliver the agreed outcome at a fixed price, invoiced at clearly defined project stages.

On Usage

The solution, its design, specification and success criteria continue to be guaranteed by Nviron.  Our aim is to deliver your completed project within or ahead of the pre-agreed timescales.  Costs whilst accurately sized, are subject to customer involvement and changes in the environment.  Engagement time is invoiced periodically with constant feedback from our onsite team and your account manager on how your solution is progressing.

Time & Materials

In a Time & Materials engagement, our customer is taking full responsibility for project specification, management and outcomes and using Nviron as a trusted effective and reliable fulfilment partner.  Our professional services and leading manufacturer supplied products and are invoiced on shipment and delivery respectively.

 

 

Additionally, Nviron’s Fixed price and On usage projects can take advantage of our additive Project Office service which provides APMP and ITIL guided project management and reporting services.

This differentiating resource being practically assigned to ensuring open and regular communication between all project participants including external resources and suppliers.

 

 

OUR PARTNERS

                              

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