back to listings SME Profile: Gobeyond Partners

 

  

8100 Alec Issigonis Way, Oxford, OX4 2HU

t: 01865 593 911 e: info@gobeyondpartners.com w: gobeyondpartners.com

Welcome to Gobeyond Partners

Our business is built on 20 years of experience and expertise but has a dynamic new approach. We are a collective of talented, award winning business consultants, L&D specialists and data analysts who use cutting edge technology and finely honed people skills to provide services to some of the world’s best-known organisations.

We won the MCA Consulting Excellence Award for Client Service and Value in 2018 and our clients love us, we’re friendly, approachable and adaptable.

We operate as an independent, specialist consultancy ensuring absolute focus on each individual client’s needs, but with the opportunity to leverage and mobilise enterprise scale capabilities through our Group and partner network, thus providing exceptional value for money.

Give us a call or send us an email – we’re happy to discuss your needs.

Read more about us    View our Case Studies

Capabilities

Our capabilities span from strategy development all the way through to on-the-ground service delivery for clients.

Whether you want to transform your customer journeys, radically reduce cost-to-serve, or develop sustainable innovation models to support growth in demand, our unique blend of consulting, managed services, technology solutions and training means we can support you in tackling almost any challenge. We operate globally as part of a larger group, so we can draw on a vast amount of expertise from many different sectors to deliver solutions.

Business strategy: With many organisations facing significant financial challenge and higher customer expectations, we work alongside clients to develop and implement a strategy that is fit for the future; enabling you to deliver both your organisational objectives and the needs of your customers

Operating Model: A business operating model is the critical link between your organisation’s strategy and your service proposition. Our proprietary approach has been deployed effectively in over fifty organisations.  

Customer Experience: From helping organisations truly understand who their customer is, developing new services and propositions, and improving experience across digital and physical touchpoints; we help transform the entire customer journey.

Learning & Development: People development and skills transfer lie at the very heart of our ethos and is integral to delivering change that sticks. Through the delivery of our accredited training and coaching in Lean, operations management, stakeholder engagement and continuous improvement, we ensure our public sector clients achieve sustained change. More than that, we embed the skills they need to develop self-sufficiency in improvement work. In some cases, this takes the form of project support and leadership. In others we concentrate on skills transfer, providing practical, instantly applicable training that can make a real difference, from the moment employees’ return to work. We also ensure people have the confidence to use the new tools at their disposal by providing coaching in continuous learning.

Business and digital transformation: We help organisations understand the true imperative for change. We then help design, structure, implement and manage transformation programmes in a way that helps benefits flow early whilst delivering the long-term change required. 

Data, analytics and insight: Our team of experienced data scientists, supported by cutting edge technologies, enable clients to look at their organisations in ways they never thought possible; through data analysis, modelling and visualisation. 

Model Office & Innovation: Using our unique approach to innovation we create collaborative test-and-learn environments with clients, to build and test new processes, technologies, and methodologies before roll-out.

Sectors

We work across all types of organisations including Public Sector to banking, insurance and retail. The skills and capabilities we have developed in other sectors allow us to draw on tools and approaches and apply them in innovative ways in the Public Sector; no matter what challenges you face we can help. We take time to listen and understand the real issues our clients face. We don’t simply look at the way they work, but the external factors influencing their organisation. We also make sure that we leave a lasting impact. We fundamentally change organisation, people, and processes so that our clients can continue to apply our thinking to their challenges, long after we have left.

Public Sector

We’re proud to have a long and successful relationship with the public sector. Key to this is our awareness of the real issues our public sector partners face. Many of our consultants have worked within the sector. We understand how different public sector organisations function and the constraints and considerations required when working in politically driven environments, where formal Public Consultations are required and where a high degree of sensitivity and diplomacy is needed to ensure the change that is right for your customers is weighed against political sensitivities and your workforce challenges.

From improvements in customer service and reduced waiting times, to right first time handling of enquiries and complaints, we continually deliver sustained change to our public sector clients. Furthermore, our efficiencies have enabled smaller teams to deal with larger volumes, in turn providing greater cost-effectiveness.

Education

With a huge focus on delivering seamless student experiences, optimising resources and rationalising spend, we understand the pressure facing the education sector.

Through our world-class improvement techniques we help education leaders both increase service and reduce cost simultaneously. From service excellence and future state process designs, to continuous learning and Lean training, we drive administrative efficiency and effectiveness. Furthermore, we ensure leadership teams understand the power of operations management in improving performance. We have also encouraged the sharing of resources, knowledge and experience between local schools. Most importantly, we ensure that improvement is never detrimental to education quality. No trade-offs, just win-win solutions.

Using Lean principles and continuous improvement techniques we have dramatically sped up student registration for Imperial College, reducing queues from hours to minutes. Our approach has led to library administration productivity increasing by 20% and the elimination of 5000 annual emails. The introduction of centralised book scanning has also increased access for those with disabilities.

Other Sectors

Healthcare 

We understand the tremendous pressure hospitals and health systems are under to thrive in a rapidly changing market. Operational efficiency is essential in achieving greater stability. View more

Banking & FS 

Having worked with many of the industry’s leading brands, we understand the many challenges facing the banking sector. More importantly, we recognise why they exist. View more

High Tech Outsourcing 

Having worked with leading outsourcers across the world, we understand the many challenges facing this sector View more

Insurance 

With new, dynamic entrants coming into the market, we understand the challenges large insurance firms face in terms of keeping up. The pressure for change has never been greater. View more

Retail 

We're working closely with retailers in increasingly challenging markets to enhance customer experience, deliver rapid innovation programmes and improve employee engagement. View more

Travel & Transport 

Equipment effectiveness is essential in any industry, however in the travel and transport sector it can easily be the difference between success and failure. View more

 

Clients Include

 

 

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