WIREDGOV

In our small way, it is our contribution to changing the world for the better.

OUR BACKGROUND

Why we came up with Velocity Smart Collect

We all experience wasted time, cost, and effort in collecting, delivering or dropping off items, either at home or in business.

After careers working together for IT Managed Service Providers, we formed Velocity Consulting in 2013 and helped to transform IT Services for many global companies.

We used tools like ServiceNow to automate and reimagine the processes and ways IT teams worked, but time and time again we found that there was no solution to "digitize" the delivery and collection of equipment to users.

In fact, when every other aspect of End User support, from storage to office apps to software download and remote support has all become digital and faster, the industry average time for a hardware repair was still 2.9 days - which hasn't changed since the 1990s. We were frustrated that we couldn't find a solution to this problem for our customers.

OUR SOLUTION

Our big idea - it had to be Built on ServiceNow

We brainstormed late at night and came up with the solution: a Smart Locker that seamlessly integrated with the way users and IT teams worked.

We realised that most Locker and Vending solutions were designed by Locker manufacturers who, without any experience in IT support,  had built Locker and Vending solutions which created more work for IT teams, rather than automating and reducing their work and saving users time. 

This is why we created Velocity Smart Collect™.

We understood that ServiceNow is the way the enterprise IT teams manage their services. Any Smart Locker and Smart Vending solution had to not just "connect" to ServiceNow, it had to be Built On Now. Which is why to the decision to create Velocity Smart Collect as a ServiceNow application. 

OUR GROWTH

So we built Velocity Smart Technology

 We found a talented team of software developers, designers, service experts and project consultants and set out with a simple, but challenging goal - we were going to create the best Smart Locker solution for corporate use available in the world today.

We searched hard and found a range of incredibly intuitive Smart Lockers and Smart Vending machines, with incredible simple design which we could connect to ServiceNow. In 2018 we launched the first version of the Velocity Smart Collect application - bringing "Click and Collect" to ServiceNow's request portal for the first time. Since then we have implemented 3 or 4 releases per year, adding hundreds of new features and improvements. 

We also realised that a great solution had to have world-class professional and support services, so we have obsessed about building a global enterprise scale services business.

VELOCITY TODAY

We create world-class enterprise grade business solutions

Today, just like Uber isn't a "taxi cab firm", we aren't “locker manufacturers”; we are IT and Digital experts that create world-class enterprise grade business solutions.

We have experience in developing bespoke workflow and application enhancements to our Velocity Smart Collect™ application, to help make our solution perfect for our customers specific ideas. We know what works and what does not, which is why we continue to work hard to create a Smart Locker solution that truly solves the real-world problems facing IT support teams today. 

 

Velocity Products

Velocity Smart Collect	Velocity Smart Lockers	Velocity Smart Vending
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Velocity Services