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Nexus House, 32 Bath Road, Stonehouse, Gloucestershire, GL10 2JA

t: +44 (0) 1453 827 899 e: hello@cloud2020.co.uk w: cloud2020.co.uk

Creating Business Application solutions using Dynamics 365 and Power Apps that will transform your business

Based in Gloucestershire, Cloud 2020 is a Microsoft Certified Partner and leading Microsoft Business Applications specialist. Our focus on Dynamics 365 and Power Apps enables us to keep up to date with the latest and greatest features and technologies released by Microsoft and third-party providers of specific industry based solutions. This allows us to build a platform for your business that will scale and flex with you and support your growth and business goals.

• Complete Customisation
• Personal Approach
• Continued Support
• End-to-End Management
• Microsoft Certified Partner

Are you an SMB looking for a Dynamics 365 solution created with your business in mind? Click here to see our fixed price solutions optimised to solve your challenges

Are you looking for a Dynamics 365 solution to help you manage your Assets? Click here to see our solution that helps you proactively manage your Assets and stay on top of Compliance

 

Our Process

When we work with you on your new Dynamics 365 solution we’ll help you to take the time to explore what you want at the start.  Then we’ll design something to help you do your jobs more efficiently.   We’ll enable you to manage this change effectively by proper testing and training.  Our team of Consultants and Developers will support you throughout this process.

All of the above is designed specifically to ensure that we’re working towards your bigger picture, rather than just integrating new technology into your business. Our 5-step process is designed to make sure that your new solution  will help meet your current business goals and further your ambitions too.

• Discovery: It all starts with getting to know you. We’ll make sure that we spend time with the relevant team members to ensure we design a system and solution that’s going to work for everyone in your business.
• Scope and Design:
• At this point you can sit back knowing that  we’re designing, building and testing the system specifically for your business.
• Go Live: We’ll bring any data you have into the system, offer you a User Acceptance Testing period and then using feedback from that, perform some final tests.  After that comes the exciting Go-Live Day!
• Training: Don’t worry, we’re not just going to let you loose on a brand new Dynamics 365 system all by yourself. We build extensive training into every project and will be there to help you gain buy-in from your colleagues during the whole process too!
• Support: We’ll be on hand should you need any further help too because we regard it as part of our role to partner you by building you a flexible and scalable platform for growth. Our support can be accessed either via an appropriate level of contracted monthly cases or an Ad Hoc support request via our Customer Portal

 

How we do it

The two main aspects for success are good people and the correct tools. To enable us to fulfil our customers’ needs we leverage the tools within Microsoft Business Applications to deliver a reliable end to end solution that can include connection to other platforms if required.

Microsoft’s Power Platform

This forms the basis of the platforms we customise and create for our customers’ businesses. Microsoft is ramping up investment  in Dynamics 365 and Power Apps, currently set to be $250 million in 2020, and this is clearly revolutionising the world of Business Applications.

Last year saw the acquisition of LinkedIn, allowing ‘under the bonnet’ integration with Dynamics 365 for Sales and the long awaited Dynamics 365 Marketing suite was launched.  Power apps have begun to change the way users interact with Business Applications

Microsoft Dynamics 365 for Sales

• Dynamics 365 for Sales allows Key Account Management and Sales Pipeline information to be easily accessed. Customised views and dashboards provide real time reporting on sales progression and the activities of your sales team.
• Create and process Quotes, Orders and Invoices in your Dynamics 365 solution with resulting productivity gains.
• Track your sales journey from Lead through to Opportunity making sure that key information is gathered at each stage and your staff follow best practice.

Microsoft Dynamics 365 for Customer Service

• Cases, queues, knowledge articles and external facing portals all at your fingertips in a Dynamics 365 Customer Service solution.  
• Empower your Customer Service team to respond more quickly with better information from Knowledge Articles enhanced by Machine Learning 
• All based on the Accounts and Contacts that make up your important business data and in the familiar format of the Unified Interface.  
• Chat bots, social listening and call recording can also be added to provide a 360 degree view of your customers.

Microsoft Dynamics 365 Marketing

• Dynamics 365 Marketing provides the missing link between your Sales and Marketing teams.  Allowing you to build more rewarding business relationships by creating seamless customer experiences.   
• Lead scoring and web tracking enable you to increase lead generation, providing warm leads to your sales team that they can turn into concrete opportunities. 
• Interactions are tracked and recorded.  Segmentation and Customer Journeys allows targeted campaigns with meaningful messaging to deliver return on Marketing investment.
• Manage events and webinars, create attractive email templates and comply with GDPR requirements by using subscription lists and opt out links on every interaction.

Dynamics 365 Business Central

• Business Central is a business management solution for small and mid-sized organisations that automates and streamlines business processes.  It gives you access to key financial information and helps you manage your business from wherever you are via an app or its native integration with Outlook.

Microsoft Power BI

• Power BI can read data from an extensive range of sources, for example: Office 365, Dynamics 365, Excel and SQL server.  This enables it to provide advanced Business Intelligence, data manipulation and analysis. Using data held in Dynamics 365, SharePoint and Excel you can analyse your business’ data to gather real-time insight. This helps you to develop and grow your organisation via dynamic graphs and views – produced using natural language commands.

 

Clients

Solutions

Learn a bit more about how we can help you. If you’re not quite sure about what you need, then get in touch. We’d be more than happy to talk through your ideas with you and suggest where we might come in.

Discovery Workshop

• This is workshop and process is designed to learn about your business so that we can identify best practice and time saving automations whilst designing the best system for you and . We’ll tease out the business and Dynamics 365 requirements and provide you with a report detailing what needs to be done.

Development & Deployment

• Here we’ll set up and integrate your system with the rest of your business.
• This can include everything from key account management solutions, helping to automate project and customer services, and even integrating with 3rd part solutions such as Sage and MailChimp to help with everything including marketing.
• We’ll include training and support so you’re never just left on your own.

Data Management

• Data is arguably the most important thing in your business, so it’s only right that it’s handled with care.
• We’ll help you migrate any existing data into your Dynamics 365 system, as well as tidying things up, de-duplicating records and much more.

Customer Journey Mapping & Key Account Management Review

• Sometimes sticking points in business need a fresh pair of eyes. We’ll investigate your existing system and processes and compare that with your latest business goals. This consultancy can help refresh an existing solution.
• We’ll also help you to understand your customers and how they interact with you. Doing this can lead to automation opportunities, helping to free up your staff’s time to focus on other things.

 

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