back to listings SME Profile: CRMworks Limited

CRMworks Limited

14 Pine Court
Kembrey Park

Tel: 01793 714 400 Email: Web:

Welcome to CRMworks Limited - Fluent in ITSM Solutions

Leading software solutions that are powerful, feature rich and innovative.

CRMworks have built a portfolio of complimentary software tools for creating and developing world class support services, designed to enable IT to become a powerful facilitator for change within a business. From core IT Service Management capabilities to extensible, ‘codeless’, integrated service delivery and management solutions. Offering cloud hosted or on premise deployment, subscription or purchase, the solutions delivered and supported by CRMworks offer organisations, choice, flexibility and rapid returns on investment.

Software Solutions

Who are we?

ITSM Experience & Knowledge 
CRMworks are experts in the design, implementation, configuration and support of Helpdesk, IT Service Management, Customer Service and Asset Management solutions. Operating since 2001 we have accumulated enormous and unparalleled experience in all matters ITSM. Highly collaborative in our approach, delivering superlative attention to detail and with an unremitting ‘can do’ policy, it is perhaps not surprising that we have established an enviable reputation for service and expertise way beyond that of just another software supplier.

Every enterprise is unique
CRMworks take a highly consultative approach to every ITSM project. It is a plain fact that every enterprise is unique, so we work closely with each customer to understand their business requirements, current and likely future challenges and opportunities, before we even consider the deployment of potential solutions. Usually there is more than one way of addressing your requirements, challenges and opportunities and so we advise on the alternative approaches and their relative merits. CRMworks consultants do not just say ‘Yes’, we want you to benefit from our experience to deliver flexible, agile solutions that are fit for purpose.

We empower our customers
Our knowledge of the solutions we deploy and the typical issues faced by organisations requiring such solutions is second to one. We empower our customers, giving them full ownership of their systems and winning future business by delivering real, measurable, on-going benefits. Our team is motivated to help you unlock the benefits of the solutions delivered and tailoring them to meet the specific needs of your enterprise. CRMworks has delivered 100’s of ITSM solutions to all manner of organisations across the world, and enjoy a contact renewal rate in excess of 98%

We’re here to help you
Why not contact us to find out for yourself how CRMworks’ ITSM experience and expertise could bring unrivalled value and tangible benefits through the delivery of enhanced support services for our customers, take a look at some of our case studies for real life scenarios. So, why not contact us to discuss your ITSM project requirements and discover how the team at CRMworks can partner with you to help deliver World class support services to your organisation.


What makes us IT Service Management experts?

CRMworks have been designing, implementing and supporting IT Service Management solutions since 2001, partnering with our customers to deliver 100’s of successful implementation projects, resulting in improved processes, increased efficiencies and the delivery of World Class support services.

We take a highly consultative approach to every project. We recognize that every organisation is unique, so we work closely with every customer to understand their business requirements, current and likely future challenges and opportunities. We work with you to unlock the benefits of your chosen solution, tailoring it to the specific needs of the organization.  Meticulous attention to detail coupled with the flexibility to respond to the most stringent of customer needs mean that we deliver, as promised, when promised, every time.

Highly collaborative in our approach, all CRMworks professional services team members display an unbeaten attention to detail and an unremitting “can do” attitude. Working with you, our consultants focus on exactly what you need, sharing their knowledge and expertise to ensure a successful project.  It is therefore, not surprising that we have established an enviable reputation for exceptional service and support way beyond that of just another software supplier.

We take great pride in our ability to be a full service delivery partner for our customers, ensuring we are able to provide the full breadth of services a customer requires from ITSM consultancy services, to product and solutions training, through to the delivery of high quality technical support.


Whether you’re new to IT Service Management (ITSM) or a seasoned veteran, we have made available a broad collection of relevant content to help you gain a deeper understanding of the solutions we deliver, specific challenges facing you as an ITSM professional, as well as guidance on how you can optimise your IT service delivery and support.

With product and training videos produced by vendor and partner professionals and content authored by experts in their respective fields, it is designed to provide a clear insight into the technology we offer. It will also help you understand and tackle some of the most pressing challenges and opportunities you’ll encounter during your day-to-day activities and your career within todays ITSM industry.

Contact us 

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