back to listings SME Profile: Hygiene First Limited
Hygiene First Limited is a family business which was established in January 1995, and incorporated as a limited company in November 1997. As a supplier to the Food Processing industry in the UK the original core business consisted of a wide range of disposable protective clothing that is still imported from carefully inspected suppliers in the Far East. More recently the product range has been substantially extended to include first aid supplies, janitorial products, PPE, safety footwear, and outdoor clothing. The Company is large enough to handle the most demanding of annual contracts, and yet small enough to care about the details that matter.
Many of our products tend to be undifferentiated in the market place, however by supplying quality products in a cost effective manner, the Company has been able to set itself apart from our competitors by consistently delivering exceptional customer service. This has been achieved by following three key strategies:
The Company prides itself upon its customer service record. It has a distribution centre / warehouse on site. Local deliveries are made in the Company's own vehicles. The rest of the country is served by a national, next day parcel carrier service or 24/72 hour palletised delivery. These arrangements combined with extensive stocks facilitate rapid response to customer requirements. Our paperwork is accurate and simple to understand. We do not part ship orders unless our customer specifically requests it.
Our policy has always been to provide the highest product and service quality, consistent with use within the food industry. We operate to the British, European, and International standards for Quality Systems, viz. BS/EN/ISO9000. Our original certification by Lloyd's Register Quality Assurance Ltd. Was gained in November 1998, and was upgraded to the ISO9000/2000 in December 2004. This new standard includes a commitment to continuous improvement, particularly in customer service.
Supply Chain Policy
Where possible our products are bought from approved original manufacturers and sold directly to end users throughout the United Kingdom, thus reducing the supply chain and enabling cost benefits to be passed to our customers.