back to listings SME Profile: MRM
Welcome to MRM
Who We Are
Established in 1993, MRM is an innovative leading marketing services provider in the UK. We are proud of our portfolio of brands, agencies, charities (eg Comic Relief) and public sector clients (eg Dept of Health) and the relationships that we have with these organisations. We have close links with the Institute of Promotional Marketing (IPM) and remain at the forefront of digital developments in our sector.
Why Work With Us?
We have remained ahead of the game for campaign support in an ever evolving market and we pride ourselves on our systems and processes. Our in-house IT and Account Management expertise helps us to deliver agility and ROI to one off projects & longer term campaigns alike. We hold all the expected industry accreditations including Investors in People, ISO Quality & Environmental Management. MRM is a registered BACS Bureau and Data Controller with data security measures which are regularly independently tested.
In addition to these credentials, our consolidated volume purchasing of materials (eg packaging and print), along with our negotiated despatch contracts (couriers, postage) ensures that we remain competitive. We have on-site secure warehousing and we also have an in-house call centre for both order taking and promotional campaign support. We offer a broad range of services with the advantage of clients being able to undertake complex multi-channel campaigns and one-off projects.
Our clients include: Heinz, Mondelez, BBC, House of Lords, British Gas, AGCO, The Money Advice Service & Bauer Publishing.
MRM's services benefit from our in-house developed single fulfilment system (‘Alchemy’) which allows clear, transparent and efficient order processing and reporting management.
Designed to work within a variety of order-processing applications, including mail-order, promotional fulfilment and business-to-business (incl POS management), Alchemy has been developed in-house using the best attributes of proprietary software to provide a flexible and efficient platform. This flexibility gives us competitive advantage ~ we can respond quickly to short term, one-off campaigns, but can also retain the ability to easily tailor our software to clients’ needs.
Secure on-line reporting via a client portal allied to our first rate account management gives you immediate insight and assistance.
Our Services: A summary
- Promotional Fulfilment
- Publishing Services
- B2C Loyalty Programmes
- Contact Centre
- Coupon Clearing
- Direct Mail
- POS Fulfilment
- Literature Fulfilment
- Kit Collation/Contract Pack
- Mail Order
- Digital Consumer
- Web Development
- Data Management
We are incredibly proud of our track record in providing the very best unique marketing services solutions to both our public & private sector clients. We have developed a large portfolio of clients with whom we have built great relationships.
Our experience in understanding and appreciating the differing needs means that we take the very best elements and apply the most cost effective solutions. All of our web pages are created in-house and they are subject to the most rigorous testing to ensure the complete safety that you would expect. We also arrange payment processing, as a BACS Approved Bureau and as registered Data Controllers and Processors we have the highest standards of data security and control. Our BACS approved status allows us to keep processes simple and easy for our clients.
Examples of some of the work we have done for Public Sector clients are:
- Order management systems and customer service support
- Literature fulfilment including brochures, posters, accessories such as mouse mats and other items
- WebPages for several different government departments, created by our in-house team
- Gift Aid calculations
- Digital campaigns including social media management
- Campaign microsites
- E-commerce solutions including mail order fulfilment
Melanie Sheldon, Commercial Director Melanie.firstname.lastname@example.org
Tel : 01858 410 510