back to listings SME Profile: Happysmile Limited

Happysmile Limited 
PO Box 28838, Edinburgh, EH14 9BS. T: 0131 443 0004 E: 
Welcome to Happysmile – with over 20 years expertise in branded promotional products and corporate gifts.
Meet Happysmile

We are passionate about getting your brands in people’s hands! You can expect a professional and reliable level of service backed up with creative solutions and high-quality products, all delivered with a smile! 

At Happysmile, we promote a culture of putting the fun back into the workplace, whilst promoting your brand. Our aim is to provide an exemplary level of service: if it exists, we will do our best to source it with integrity and at a sensible price. We strive on being ethical, innovative, trustworthy and reliable. You’ll find a very personal level of service at Happysmile, we are not an online, faceless branded product shop. Time is taken to understand your requirements including the desired target audience to ensure they will truly engage with your product. We are also happily developing a merchandise strategy and manage your branded promotional campaign from start to finish.

How We Work
To assist you with how the ordering process works we have put together a quick guide with all the steps in the process. You may not be aware that there are well over 100,000 different promotional products available in the market place and we source from a multitude of Pan European suppliers. Therefore if you can not see what your looking for please do not hesitate to contact us and if you have an image of what you are looking to source, please send that across as that will give us a head start. 
Our 10 step process to sourcing your promotional solution.
  •  Email us  to request a catalogue  or have a browse on our website
  • Once you have an idea of what you looking to achieve please contact us with your ideas and we will be happy to provide further suggestions or ideas based on your lead times, budget and branding objectives.
  • We will need key details: such as which item(s) you require, including the following: product code(s), quantities breaks, how many print colours you would like printed on the items, how many positions will you be printing on each item and finally are they required for an event or launch date.
  • Once we have all this information we can speak to our supply chain and propose a solution to meet your timescales, at this time we may need visibility of your designs and logos to discuss the best print solutions.
  • At this stage we will provide a quote for your review and approval. If at this stage you require more changes in quantities, print specification, delivery requirements, let us know and we can review and make the necessary amendments to your quote and resupply it for your approval.
  • Once you have made a decision, please confirm your acceptance of the quote in doing so your are agreeing to our terms and conditions electronically and then we will then begin the production process.
  • At this stage you will be required to supply artwork in either in an vector graphic format. (EPS/Converted PDF) In some cases due to the quality of supplied artwork, vector graphics will have to be recreated at a small fee as the print process needs to have good quality artwork that can be separated for printing purposes.
  • Once the artwork has been received, we will supply and order acknowledgement confirming all the key details, such as purchase order numbers, delivery and invoicing addresses as well as artwork proofs for your review and approval. If changes are required to the proofs please let us know and these will be revised and sent for final approval.
  • Factory Orders will only commence once all details are confirmed and only upon receipt of your electronic approval to proceed based on the final artwork approval supplied.
  • Once orders are placed we will monitor their progress with our supply chain as your items could be with a number of different suppliers and we will need to manage each and everyone individually to ensure you timescales are met.
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