back to listings SME Profile: measure2improve


Unit 17, Swallow Court

Devonshire Gate


EX16 7EJ.


Telephone: main switchboard +44 (0) 1884 841884

Welcome to m2i  

An independent UK company specialising in: 

  • Gauging Company Performance
  • Measuring customer & Staff satisfaction
  • Health & Safety Management Systems

Measuring your company performance

Making sure you score in:

  • Performance Audit
  • Questionnaire profiles
  • Satisfaction surveys

More About m2i

m2i essentially develop and deliver products and services to improve company performance.

Our prime focus is to help organisations to focus on benchmarking their commercial activities using performance measurement. We do this by capturing and analysing performance data to improve efficiency.

We provide initial insights through site inspections and site audits, as well as offering a range of ongoing web-based tools for clients to monitor their progress using performance auditing and online auditing of their KPI’s (key performance indicators).

We offer a full range of consultancy, software, and support services to help our clients capture, analyse and compare performance data, manage their supply chains more effectively, and to monitor heath & safety activities.

Our off-the-shelf, yet highly configurable, web-based solutions are developed in-house. We are an ISO accredited company.  We work to ISO9001: 2008, ISO20000: 2011.  Our software is hosted by RackSpace which has an accreditation of ISO27001: 2005 for information security.

Case Studies






Powerful, multi-capable interactive system to enhance, support and optimise all the elements of your SHE operations.

Visit our website:

Welcome to ActiveSHE

ActiveSHE is a lifecycle system that actively manages all aspects of your proactive and reactive safety, health and environmental operations. 

With powerful and interactive workflow management, reporting and analysis capability, the fully featured web-based system addresses both leading and lagging indicators. From behavioural safety and occupational health to audits and site inspections, its exceptional scope enhances, supports and optimises SHE strategies, policies, procedures and activities across the board.

Peace of mind and productivity 

Simple to implement and easy to use, ActiveSHE plays a key role in ensuring and evidencing legal compliance, minimising personal and corporate risk and responsibility, and driving productive and profitable business operations. It is also a superb resource for tender responses, with any required information effortlessly collated.

Features at a glance

  • Manages all SHE operations
  • Reports, collates and analyses
  • Addresses leading and lagging indicators
  • Interactivity via PC and smartphone

Saves time 

Touch-of-a-button collated reports, information and evidence means minimal time preparing for reviews, strategies, presentations, tenders, investigations and court cases.

Reduces risk 

Required actions are flagged up on live web pages, notifications are sent out by email and text, and reminders are issued until tasks are completed.

Provides protection 

An instant view of which safety, health and environment practices are working well and where, and what actions need to be taken and when.

Peace of mind 

Helping you adhere to regulations, provide evidence quickly and easily, minimise personal and corporate risk and responsibility, and boost productivity and profitability.

Visit Our

Welcome to the National Highways & Transport Network

The Sector's Leading Improvement Organisation

The NHT Network enables the measurement and comparison of performance and the sharing of good practice on any aspect of Highway and Transport Service.

Highways and Transport Service is a major national industry, everyone in the UK is a customer and many £billions of public money is spent annually.  Government would like to see ever-greater efficiencies and improvements in the provision of public services and is moving to outcome based performance assessment for Local Authorities through Local Transport Plans (LTP) and the Highway Maintenance Efficiency Partnership (HMEP)

Whilst Public Satisfaction is perhaps the ultimate 'outcome' for a public service like highways and transport, the NHT Network seeks to provide a framework that will evaluate:

  • Satisfied Customers
  • Cost Effective Delivery
  • Technical Quality

The NHT Network caters for a wide variety of interests relating to highways and transport. Rather than a single large entity, the Network is sub-divided into special interest areas which have a specific focus.

Public Satisfaction Survey
Capturing the publics views on highway and transport issues

Public Representative Survey
Comparing Councillor and public views on highway and transport issues 

CQC Efficiency Network
Optimising the balance between Customer Satisfaction, Investment and Quality 

Highway Delivery Benchmarking 
Enabling Client and Contractor members to facilitate service improvement in the delivery of highway and transport services.

Supporting Regional Benchmarking
Working with regions to measure, monitor and report overall differences in performance

NHT members include Local Authorities, leading private sector consultants and contractors that undertake work in the highways sector.

NHT Public Satisfaction Survey CQC Efficiency Network Document Library






Health & Safety monitoring, Customer Satisfaction Surveys, Public Satisfaction Surveys, Staff Satisfaction Surveys, Performance measurement, Key Performance Indicator data, Application Management, Booking Software, Business Intelligence, Business Process Management, Business Resilience, Change Management, Cloud Based Solutions, Collaboration, Compliance, Conference/Event Management Software, Crisis & Incident Management, CRM and Channel Shift Software, Data Management, Data Processing, Data Storage, Database Development, Electronic Forms, Knowledge Management, Managed Services, Mobile App Development, Performance Management, Process Improvement, Project Management, Risk Management, Software Development, Systems Management, Web Design, Maintenance and Hosting, Contractor Management, Project Management, Risk Assessments


Customer Satisfaction Surveys, Online Surveys


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