back to listings SME Profile: VIA

T:   +44 (0) 333 344 2464

E:   hello@via.co.uk

W:  via.co.uk

 

Join the Unified Communications Revolution with Skype for Business

TAKE CONTROL OF YOUR COMMS WITH VIA

Unified communications mean your teams have one system for instant messaging, phone and video calls, and conferencing. It’s smart. But we’re making it smarter.

VIA is here to shake up the world of unified communications, one forward-thinking business at a time. Our Skype for Business platform is cloud-based, so you can forget about massive servers and equally massive upfront costs. It’s fully managed, with 24-hour support. And it puts you in complete control, with a unique management portal that maps out your entire system on screen.

We’re not just helping to unify communications, we’re giving people the freedom to work wherever and however they want. We believe it’s the best Skype for Business platform available. Once you’ve tried it, you’ll believe too. We’ve seen how innovative technology companies have disrupted their markets and want to bring that same ground-breaking thinking to Unified Communications. Find out more about us here.

 

Our Products

VIA UC

A Great Product Made Better

VIA UC is a much improved upon version of Skype for Business. It integrates with Office 365 and gives you more features than any other Skype for Business solution – all with an innovative management portal.

Managed Portal

Our Portal lets you manage multi-layered call routing, automated call attendants, ring and hunt groups and time of day routing, license setup, business reports and analytics, call recording and employee monitoring.

See our video case study on how we implemented VIA UC with Teach First

Find out more information here

VIA Contact Centre

VIA Contact Centre is the natural extension of our VIA UC platform, bringing you the same brilliant benefits on a much bigger scale. Plus, loads of sector-specific extras.

It gives you all the smart features and functionality you want from a Contact Centre solution - a robust communications platform that will scale with your needs, in-depth analytics, dashboards and tools to support your call agents, and a cutting-edge, cloud-based solution that dodges the pitfalls of an on-site contact centre. The best part? All of this comes without the hefty costs you’d pay to set up and manage an on-site system.

Our hosted contact centre integrates perfectly with VIA UC, our Skype for Business platform, so everyone in your organisation can enjoy the same seamless experience. And because it’s hosted in the cloud, it can be accessed from anywhere - colleagues can work remotely, across multiple sites or at international offices, improving productivity and fostering collaborative workflows within your business.

Dashboards and Wallboards

VIA’s Agent Dashboard is perfect for helping contact centre agents manage their calls more efficiently and deal with customers quickly. Agents can instantly see the customer’s call details and their incoming call route, so they can quickly deal with queries. There is CRM integration with Salesforce, Microsoft Dynamics and other key CRMs.

VIA’s Supervisor Dashboard is essential for any manager who needs to keep track of contact centre activity on a regular basis.

Future Proof

Easily scalable from one to thousands of seats, without downtime or costly system upgrades, and our flat pricing structure ensures there are no hidden costs.

Call Recording

Options for call records from one-month to 10 years. MiFID II complaint Call Recording available.

See our video case study with Doherty Associates

Find out more information here

Service Like Nothing Else In The Industry

30-day rolling contracts

We don’t lock you into a contract. You’re free to leave with 30 days’ notice (though we’re pretty sure you’ll want to stay put).

Free 24-hour UK support

Support the way it should be. Free your IT manager and let us handle queries, around the clock.

Speedy Setup

Use and enjoy from day one, with low up-front costs and no complicated kit. Our products simply run alongside your existing systems.

Simple Pricing

Added extras can quickly add up. Not with us – we just charge one simple, low monthly cost that works out up to 55% cheaper than an in-house solution.

Free Updates

Whenever we add new features or updates, you’ll get them for free, with no downtime.

Global Support

Global office support if you need to implement projects across the world.


Why VIA?

Contact Us

T:   +44 (0) 333 344 2464

E:   hello@via.co.uk

W:  via.co.uk
 

    

 

 

 

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