back to listings SME Profile: RMS Services Ltd (t/a Wendia UK)

RMS Services t/as Wendia UK

130 Aztec West
Park Avenue
Almondsbury
Bristol 
BS32 4UB

T:  + 44 (0) 333 320 0513

E:  info@wendia.co.uk

W:  www.wendia.com

 

About Wendia

Making Service Management Happen

Wendia is an internationally recognized provider of Service Management solutions for all types of industries and for every major market. With more than 25 years’ of providing service management solutions to top industries we are offering our proven and certified solutions to large-scale and medium-sized service and IT organizations throughout the world! Wendia is represented in Germany, Switzerland, Denmark, Norway, Sweden, United Kingdom, Iran, in North America and Canada.

Dedicated to the ITIL philosophy, Wendia’s Service Management solution POB (Point of Business) has been developed to make Service Management happen in your organization. With a sophisticated team of developers and IT professionals as well as business minded leadership Wendia knows what it takes to provide a solution to maximize your business potential. Our focus is on your success and we dedicate ourselves to ensure the best customer service and product on the market.

Wendia is a modern, visionary organization, constantly focusing on the latest technologies, while working with all aspects of ERP Service Management and Asset Life Cycle Management.

Customers deciding to purchase Wendia’s certified and proven IT Service Management Software get much more than just a piece of software. Customer focus is at the heart of Wendia’s business. From the very first phone call over demonstrations to workshops and the implementation project, Wendia is supporting you on your journey.

IT Service Management is about business, processes and added value. But it is also about people.

At Wendia we listen carefully to our customers. Our product is developed with a deep understanding about the market and customers’ individual requirements. It is your success that drives our business everyday

 

Our Products

Service management is your IT department´s means of delivering and maintaining a high quality of services. By practicing professional service management you can not only achieve a high level of customer satisfaction – you can also demonstrate and prove your worth towards both the customers and towards business. We have designed our service management tool POB -  Point of Business to help you do just that.

Our solution supports all service management processes.

ASSET MANAGEMENT

CHANGE MANAGEMENT

CONFIGURATION MANAGEMENT

INCIDENT & PROBLEM MANAGEMENT

INTEGRATION TO THIRD PARTY

asset change management configuration incident and problem management integration

INVENTORY MANAGEMENT

KNOWLEDGE MANAGEMENT

MOBILITY

PROJECT & WORKFLOW MANAGEMENT

RESOURCE & TIME MANAGEMENT

         
inventory knowledge mobility project resource
 

SELF SERVICE & AUTOMATION

SERVICE CATALOG

SERVICE LEVEL MANAGEMENT

 
  selfservice Service Catalog service level  

 

Our Services

POB Training

Consultancy

traning PUG-usergroup

Wendia offers a full range of training courses for system administrators and end-users to ensure, that your team takes full advantage of all possibilities in the POB solution.

Wendia provides comprehensive consulting and professional services for IT Service Management Programs and POB implementations. Our consulting and professional services are tailor fit for each engagement and customer based on their needs and strategic objectives.

Wendia Support

Try the demo version of the POB Self Service Portal

support demo
POB-Point of Business is a proven and well documentet solution, which userfriendly and intuitiv to work with. However, should challenges be to many – you can allways contact your local support. Your POB support is well structured and always available and makes POB a secure choice for your company. In the self service portal your employees and customers can solve issues themselves– as an alternative to contacting your Service Desk. The demo can give you an impression of the look & feel of the portal and will show you how easy it is to create cases and order services at the Service Desk.

 

 

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