back to listings SME Profile: Respondez
2nd Floor, 84 Salop Street, Wolverhampton, WV3 0SR
YOUR PARTNER IN CUSTOMER ENGAGEMENT
We specialise in enabling the clients to stay ahead of the curve through transformational customer engagement solution in order to reimage business processes to deliver increased efficiencies through deeper insight.
Respondez is a partner of choice for leading brands with presence in the UK, Poland and India.
- Stay ahead of the curve
- Reimagine business processes
- 'Best shore' delivery model
- Solutions covering complete customer lifecycle
- Deliver increased efficiency, deeper insights and superior outcomes
- Complete end-to-end acquisition solutions READ MORE
- Bring your customers closer READ MORE
BACK OFFICE SOLUTIONS
- Making business easier READ MORE
- Business Process Outsourcing
- Direct marketing and consumer data management
- Financial & Legal Services
- Asset Management
- Software solutions
MISSION & VISION
Our mission is delivering excellence through subject matter expertise and building partnerships with clients to manage their business processes effectively & efficiently
Our Vision is to provide innovative customer engagement solutions and emerge as the partner of choice for our clients across the globe
- WE ARE YOUR BRAND AMBASSADORS: When we represent your brand, our objective is to deliver a seamless experience for your clients. ‘Your’ teams in Respondez will be given all the exposure, knowledge and skills they need to represent your brand values.
- ‘BEST SHORE’ SOLUTION: Through seamless integrated teams across our on-shore, near shore and off-shore sites and unified account management, you will benefit from a ‘Best Shore’ solution.We are able to provide multi-shore, multi-lingual and multi-channel services
- INTEGRITY AND TRUST: Integrity and trust are the foundations of a successful partnership. We will understand your strategic goals, collaborate, seek regular feedback and encourage your inputs. This helps us deliver consistent and accurate results. Most importantly, we will shy from identifying any inefficiencies within your business processes.
- INNOVATION: When you partner with us to manage your business process, you will expect us to be ahead of the curve in terms of technology, latest industry trends and best practices. Respondez cultivates an innovative culture – we are always on the lookout for latest technologies and services that will enhance the business process, resulting in better ROI.
- VALUE ADDITION: We bring on a unique ability to design bespoke solutions by leveraging vertical and horizontal integration capabilities through the network of group companies. Our success stories of delivering such solutions to existing clients is a glaring testament to this fact.
- SCALABILITY AND FLEXIBILITY: We have a highly scalable infrastructure that allows us to provide solutions that are extremely flexible and designed specifically to match our your business requirements.
- ENGAGED WORKFORCE: The most important aspect of fulfilling our vision and mission is hiring the right people. We have a robust staff potential management framework that enables us to recruit people with a natural ability to work in a performance driven environment.
- YOU ARE IN SAFE HANDS: We take quality and compliance very seriously. Our systems and operations are ISO 9001, 27001, and PCI:DSS compliant. We are regulated by the Financial Conduct Authority