back to listings SME Profile: Respondez

2nd Floor, 84 Salop Street, Wolverhampton, WV3 0SR

t: +44(0)1902 302 096 e: sales@respondez.co.uk w: respondez.co.uk

YOUR PARTNER IN CUSTOMER ENGAGEMENT

We specialise in enabling the clients to stay ahead of the curve through transformational customer engagement solution in order to reimage business processes to deliver increased efficiencies through deeper insight.

Respondez is a partner of choice for leading brands with presence in the UK, Poland and India.

  • Stay ahead of the curve 
  • Reimagine business processes 
  • 'Best shore' delivery model 
  • Solutions covering complete customer lifecycle 
  • Deliver increased efficiency, deeper insights and superior outcomes

SERVICES

CUSTOMER ACQUISITION

  • Complete end-to-end acquisition solutions  READ MORE

CUSTOMER SUPPORT

BACK OFFICE SOLUTIONS

 

ABOUT RESPONDEZ

Respondez began its journey in 2007, within the direct marketing and business process outsourcing sector.  Today, it is part of the largest customer analytics and communication group in the UK.  
 
The group operates in the follow key sectors with a multi-shore operation in the UK, mainland Europe (Belgium, Netherland, Poland), Ukraine and India.   
  • Business Process Outsourcing
  • Direct marketing and consumer data management 
  • Financial & Legal Services 
  • Asset Management
  • Software solutions
Diverse group capabilities have enabled us to evolve as a partner of choice for providing bespoke customer engagement solutions.  We tailor the delivery model to suit our client’s requirements covering complete customer lifecycle. We take immense pride in being different, and we make no apologies for this, as our new world modelling is serving our clients very well.
 
Our 200+ motivated team members are fully ingrained into our culture and are an integral part of its DNA. We deliver service excellence through subject matter expertise and our team members are the driving force behind the quality of our service delivery. 
 
Cumulatively, we offer over 70 years of senior management and board level experience in transitioning and implementing complex programs.

MISSION & VISION

Our mission is delivering excellence through subject matter expertise and building partnerships with clients to manage their business processes effectively & efficiently
 
Our Vision is to provide innovative customer engagement solutions and emerge as the partner of choice for our clients across the globe

WHY RESPONDEZ

  • WE ARE YOUR BRAND AMBASSADORS: When we represent your brand, our objective is to deliver a seamless experience for your clients. ‘Your’ teams in Respondez will be given all the exposure, knowledge and skills they need to represent your brand values.
  • ‘BEST SHORE’ SOLUTION: Through seamless integrated teams across our on-shore, near shore and off-shore sites and unified account management, you will benefit from a ‘Best Shore’ solution.We are able to provide multi-shore, multi-lingual and multi-channel services
  • INTEGRITY AND TRUST:  Integrity and trust are the foundations of a successful partnership. We will understand your strategic goals, collaborate, seek regular feedback and encourage your inputs. This helps us deliver consistent and accurate results. Most importantly, we will shy from identifying any inefficiencies within your business processes.
  • INNOVATION: When you partner with us to manage your business process, you will expect us to be ahead of the curve in terms of technology, latest industry trends and best practices. Respondez cultivates an innovative culture – we are always on the lookout for latest technologies and services that will enhance the business process, resulting in better ROI.
  • VALUE ADDITION: We bring on a unique ability to design bespoke solutions by leveraging vertical and horizontal integration capabilities through the network of group companies. Our success stories of delivering such solutions to existing clients is a glaring testament to this fact.
  • SCALABILITY AND FLEXIBILITY: We have a highly scalable infrastructure that allows us to provide solutions that are extremely flexible and designed specifically to match our your business requirements.
  • ENGAGED WORKFORCE: The most important aspect of fulfilling our vision and mission is hiring the right people. We have a robust staff potential management framework that enables us to recruit people with a natural ability to work in a performance driven environment. 
  • YOU ARE IN SAFE HANDS: We take quality and compliance very seriously. Our systems and operations are ISO 9001, 27001, and PCI:DSS compliant. We are regulated by the Financial Conduct Authority

 

       

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