back to listings SME Profile: HaloITSM
HaloITSM, Beverley House, 2 Market Place, Stowmarket, IP14 1DP T: (0)1449 833 111 | E: sales@imaginehalo.com | W: www.haloitsm.com |
About Us
Everything you need for IT – all in one place
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best in service to customers and employees alike. It won’t just standardize your processes, but also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Solutions
Empower your IT team to deliver rapid, efficient ITIL-aligned service. | Extend service management throughout the organisation. | Manage your MSP business with your all-in-one platform and transform how you deliver services to your customers |
Features
Align IT to the business needs.
Deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to suit your business, we grow with you as your needs change.
Incident Management |
Knowledge Base |
Self-Service Portal |
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier. | Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses. | Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user. |
See Incident Management | See Knowledge Base | |
SLA Management |
Problem Management |
Change Control |
Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation. | Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution. | Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company. |
See Problem Management | See Change Control | |
Release Management |
Service Catalogue |
CMDB/Configuration Management |
Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface. Keep your end-users up to date by notifying them of changes and version updates. | Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information. | Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents. |
Sectors
HaloITSM is an extremely flexible solution, with configuration options that allow extension into any industry or department use case, including HR and Facilities Management (CAFM).
Reduce overheads and deliver an intuitive experience for your users. | Deliver an exceptional service experience to students, faculty and staff. | Deliver secure, auditable IT Service Management throughout the organisation. | Centralise and streamline your processes. |
Our Clients
100,000+ people, from 40+ countries, trust HaloITSM to deliver their ITSM solution.