back to listings SME Profile: Customer Touch Point (CTP) Ltd

Customer Touch Point Limited, Brynford House, 21 Brynford Street, Holywell, Flintshire, CH8 7RD

T:  03300 200444   |   E:  enquiries@customertouchpoint.co.uk   |   W:  www.customertouchpoint.co.uk

   

 

About Us

We’re not just any CX agency

We’re a CX agency with a vision. A vision for a world where every customer can be served the way they choose, and for each and every one of those interactions to be truly effortless. Only then can it ever be a Win-Win for both you and your customers in an increasingly competitive and rapidly changing consumer-driven world.

We really are a customer experience agency with a difference. Just ask our clients. We don’t just present you with problems and leave you to fix them; we’ll work with you throughout every phase – from discovery and design, through to implementation and support. Using our unique Experience Audit tool, alongside our Engage to Influence methodology, we’ll show you which areas need the most attention and where you’ll get the most return on investment. Whether you want us to work with your existing technologies, or find new ones, we can help.

Our Vision

Our vision is a world where every consumer can be served the way they choose and, crucially, for each and every one of those interactions to be truly effortless. Only then can it ever be a Win-Win for both the consumer and the business in an increasingly competitive and rapidly changing consumer-driven world.

We equip organisations with the knowledge, tools and processes enabling them to deliver effortless customer experiences across every single touch point, from first interaction to the very last.

Our Values

We're Honest And Respectful

We will always do what we say and deliver on our promises. We also expect the utmost integrity and honesty from our employees, partners and clients.

We're An Inquisitive Bunch

It is our inquisitive nature that has enabled us to build the business we have today. Intrigue triggers questions: Questions trigger answers triggering the very best results for our clients.

We Make Things Happen

Not only do we deliver what we say we will, but we will do so pragmatically and professionally. We have expertise to design the right solution and the know-how to get it done!

 

Solutions

Customer Feedback Software

Customer Journey Mapping

Telephony & IVR

Visual IVR

Customer Feedback - Customer Touch Point Customer Journey - Customer Touch Point telephony IVR - Customer Touch Point Visual IVR - Customer Touch Point

Influence behaviour to drive customer satisfaction, loyalty and advocacy at every touch point.

Deliver seamless experiences across every channel, driving competitive edge and market differentiation​.

Implement phone & IVR experiences to strengthen customer relationships & increase self serve acceptance.

Convert traditional voice calls to digital & visual self-service, helping customers resolve queries themselves.

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Voice & Text Analytics

CX Technology

Professional Audio

CX Automation

Voice and Text Analytics - Customer Touch Point CX technology - Customer Touch Point Professional Audio - Customer Touch Point CX technology - Customer Touch Point

Get the very latest in customer analytics with our range of Xdroid Analytics and Trust Pilot Insights.

Turn data & customer feedback into in-depth insights and practical customer experience improvements.

Your customers don’t just see what you do. They hear it too. Find out about our range of professional audio services.

Helping you reduce operational costs and increase self-serve by automating customer interactions.

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Working with a number of leading UK brands including...

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