back to listings SME Profile: Service Information Systems Ltd
Service Information Systems Ltd
79 Highfields, Shrewsbury, SY2 5PH
SIS improves your remote teams efficiency and makes your activities visible.
Service Information Systems Ltd have developed a highly flexible cloud-based application to manage field service and other remote activities. The system is suitable for a wide range of business types and can be rapidly implemented with minimal configuration to suit each application.
- Give your service staff access to the information they need when they need it.
- Give your operations/service managers access to live, up to the minute data.
- Give your salesforce up to the minute, accurate information for sharing and discussing with the customer.
Visibility: Progress Monitoring
- Real-time visibility of all activities.
- Drastic reduction in telephone chasing calls.
- Rapid recognition of emerging issues.
Confidence: Information At Your Fingertips
- Information is readily available as it happens.
- Your data is more consistent due to selection from drop down lists.
- Your data is more readable, not handwritten.
- No loss of data.
- Access to comprehensive, meaningful, accurate reports.
Efficiency: High Degree of Automation
- Automate repetitive data entry processes.
- Automatic generation of scheduled future activities.
- Production of contract renewal quotations.
Planning: See Into The Future
Log your planned activities in advance, including parts, material and manpower requirements, in order to forward plan these activities. Improved efficiency, resource planning and stock management.
Knowledge: Comprehensive Reporting
All of your data is available for interrogation in whatever format you choose, automated emails, self-service access via the web or generate your own reports.
Cost Effective: Cloud Based
You simply need an internet connection from a PC or laptop, no IT skills, no new IT infrastructure and no surprises. One, per user, monthly charge and we take care of the rest.
A CLIENTS VIEW
We have been using the service management system SIS for approximately 15 years. The system was developed and sold by Service Information Systems, the development company, and the ongoing support has been provided by Mobile Information Systems who deliver the service and support the system. This system has evolved over this period to meet the needs of our company. Initially the business model was predominately a rental of capital equipment and a database was needed to track the assets in the field and the rental contract status.
As time passed it became obvious that the system was capable of far more and was developed to not only track the asset but also to store service history. As the business model moved to capital sales and service, a host of various contracts developed and these were also built into the SIS system. Today the SIS management system handles all machine movements, installations and commissioning, service contracts and validation contracts. The system handles contract renewals and service reporting to meet our customer’s needs. Most importantly it schedules the planned visits required and automatically schedules these according to each individual assets requirements.
Our Service business has an annual turnover of circ £10M in the UK p.a. and this has only been made possible with the utilisation of SIS. Contract renewals and effective communication and reporting with our customers mean we hold over 90% of our install base on a maintenance contract at various levels of cover. From a management perspective SIS delivers reports and Service information which drives our business and helps in strategic business decision making and reporting profitability.
SIS has been supported by Mobile Information Systems for it’s entire tenure and the support and collaboration has been first class. The partnership between our two companies has been formidable and we have worked as one company.