back to listings SME Profile: Whistl Ltd

Meridian House, Fieldhouse Lane, Marlow, Buckinghamshire, SL7 1TB

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About Us

We are the UK’s largest privately owned logistics and delivery management business providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment, Contact Centres and Doordrop Media both in the UK and internationally. Through our unique service offering we currently process c3.5 billion items per year with the service managed by more than 2,500 employees, and having revenues of £823m p.a. The core part of our business is our Down Stream Access (DSA) mail service, where we currently hold a 57% market share.

Our packet and parcel carrier services provide customers with a single point of access to our 8 domestic carrier partners with one point of contact for a range of carrier services. From tracked 24 hours to international service, this enables us to help support the growth in parcel delivery and e-commerce markets with an unrivalled breadth of service. 

With over 1.5 million square feet of fulfilment space across the UK, our Fulfilment support continues to expand, offering your end customers a high-quality, seamless e-fulfilment experience from the first click to final delivery for business to consumer orders or business to business fulfilment needs. 

Our tailored Contact Centre services allow our customers to focus on critical business, as we manage customer calls, emails, social media and other contact routes.

We continue to be market leaders in Downstream Access Mail (DSA) services handling over 50% of all bulk business mail in the UK.  Our range of mail services includes advertising mail services and our unique Doordrop Media portfolio across targeting, distribution and sampling services. 

Our portfolio of tailored solutions ensures the best possible service for both private businesses and public sector. Our ability to service the public sector is enhanced further by our inclusion on the Crown Commercial Service (CCS) Framework RM6017 (in collaboration with YPO and ESPO).


whistl fulfilment logo whistl parcels@2x whistl mail whistl DDM

Bespoke fulfilment solutions for both direct to consumer orders and business to business orders. As a multi-channel fulfilment company, Whistl is your perfect outsourced fulfilment partner.

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Our diverse portfolio of domestic and international parcel shipping solutions can help you fulfil your customers' delivery expectations.

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Whistl is the largest downstream access provider in the UK, offering delivery management and postal expertise across both transactional mail and bulk business mail requirements.

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Increase customer engagement, acquisition or retention with door drop media. Reach your audience with leaflets, catalogues partially addressed mail and even product sampling techniques.

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Supporting Industry Sectors with Bespoke Services

A selection of industry sectors has been outlined, to aid in understanding how our services are relevant to the industry your business sits within.



Public Sector


Providing tailored support for eCommerce and retail businesses with an extensive service portfolio to help solve your retail business challenges.

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With a dedicated account management team and in-house insight team, we can help you manage your transactional and promotional mail items.

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Supporting public sector organisations, we provide insight and solutions to key frameworks such as CCS, NPS Wales & YHA Consortium.

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We understand the importance of effective communication for utility companies, your suppliers, partners and crucially, your customers.

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Financial Services

Marketing Agencies

Entertainment and Leisure

Charities and Fundraising

Regular customer communications can be key. Whether you need to acquire customers or advise of a change, we have the solution.

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Working closely with marketing agencies we give best practice advice on how to create responsive direct mail and leaflet advertising campaigns.

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Your customers and prospects can benefit from the value of receiving both up-to-date service information and marketing-led communications.

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Our dedicated in-house insight and planning team can help you strengthen your audience profiles and communications for not-for-profit organisations.

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ISO Certifcations

Whistl has demonstrated and been approved by the International Organization for Standardization (ISO) to follow key principles. 

Company Awarded Certificates

Partnerships and Associations

We work closely with a number of leading associations in our industry allowing us to keep up to date with the latest developments, sharing knowledge, and continuing to build upon our expertise.


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