back to listings SME Profile: Crystaltech Services (UK) Limited

 

Crystaltech Services (UK) Ltd, Unit 14, Redbridge Enterprise Centre, Thompson Close, Ilford, Essex, IG1 1TY 

T: 0370 350 2424   |   E:  info@crystaltech.co.uk   |   W: www.crystaltech.co.uk

 

About Us

Crystaltech was formed by Derek Maher in 1980 to specialise in the service and installation of commercial glass & dishwashers.

We are now the UK’s largest independent warewashing service company and pride ourselves in the close working relationship we have with our customers.

The market leaders in glass and warewashing

As a glasswashing specialist with over 40 years hands on experience, Crystaltech is the market leader when it comes to solving your warewashing results problems. Derek Maher, founder of Crystaltech, is the UK’s leading expert on achieving flawless wash results.

As an expert within this industry Derek and his team are passionate about achieving flawless results and carry out consultancy work with Cask Marque as well as ensuring leading pub groups, Fullers and McMullen’s, achieve award winning clean glass results across their entire estates. Our team of over 60 highly qualified and comprehensively trained, DBS certified engineers are employed on a full-time basis and are based nationwide. We do not subcontract our service work to other companies.

We stock over 40,000 parts for all makes and models of glass and dishwashing machine which enables us to achieve a very high first-time fix rate. Our reputation is built on service without compromise. Whether we have supplied your equipment or you need maintenance support for existing appliances, our team of experts is here to help.

What we offer

  • Installation and repair of all makes and models
  • Fast response time
  • Over 60, DBS certified engineers nationwide
  • 40,000 parts stocked
  • On-site bacterial tests with immediate results
  • High first time fix rate
  • Results based fix

 

Services

Find out more about what glass and warewashing service Crystaltech can offer your business

Call Out Service

Crystaltech has a proven track record of responding to out-of-hours calls and an excellent first time fix rate, to ensure that essential warewashing equipment is fully operational with the minimum downtime.

With engineers working seven days a week, a 24/7 helpline and a high first time fix rate, you can rest assured that any downtime is kept to a minimum.

We offer ongoing and emergency service and repairs for all commercial warewashing appliances.

Replacement Equipment

Our policy is to carry out a cost effective repair and, as a non-sales operation, we do not try to write-off existing equipment in favour of a new sale.

We will give an unbiased cost of repair and will inform our customers as to whether or not we believe that the equipment is worth repairing.

Results based fix

“Do you have problems with lipstick residue, poor drying, excessive foaming, streaking, brown film, pink/beige/black inside machine or frosted effect on glasses?”

As a warewashing washing specialist with 35 years hands on experience, Crystaltech Services UK Ltd is the market leader when it comes to solving your glasswashing and dishwashing results problems.

Whether your problems are flat beer, dirty glasses, cloudy glasses, etching or drying related we are able to recognise the root cause and offer a practical, cost effective solution.

Reverse Osmosis
Crystaltech has developed a ‘Reverse Osmosis’ system which pushes pure water through the warewashing system. As a result the wash cycle requires fewer chemicals at a lower temperature to deliver perfect results. This can reduce the need for cleaning chemicals by 70%.

Rapid Hygiene Monitoring
Glass and tableware should be visually free of residues after the cleaning process.  However, visual assessment is only one of the tools to judge if a surface is clean.

Traditional testing for microorganisms/bacteria provides more information but this is related more to the effectiveness of disinfection rather than cleaning and results take weeks to be analysed in a laboratory environment.

Chemicals

Renovating glasses using a chlorine based chemical is now the accepted method of periodically decontaminating glasses and removing the proteins and soils that build up on the glass over a period of time. These contaminates have a detrimental effect on the presentation of drinks and are often the reason for poor head retention (Flat Beer).

Crystaltech do not sell or distribute chemicals. However, we recognised there was a need for a new product for renovating glasses which would be easier and quicker than the existing powder products.

In conjunction with a number of the large chemical companies, we developed a liquid Glasswashing Renovate. Implementing this system is simple and safe and saves many hours of operational time.

 

Industries we cover

Crystaltech is a specialist in cleaning glassware and achieving perfect results with any make and model of warewasher. A dirty glass can ruin the taste and appearance of the finest wine or beer and customer perception is critical at the point of delivery. Sparkling clean glasses can be achieved through the right level of chemicals and temperature. Fitting a Reverse Osmosis system through Crystaltech can revolutionise glass washing in the pub environment as well as removing the need for time-consuming hand polishing, post wash. In the demanding leisure environment, down-time of a machine can cause major issues for service. Crystaltech has over 50 engineers nationwide who can reach a site within 4 hours. As well as fixing the initial problem, all Crystaltech engineers are trained to overhaul the entire machine to bring it up to optimum working order to prevent further issues and deliver a results based fix. In the demanding hospitality environment, down-time of a machine can cause major issues for service. Crystaltech is able to send an engineer to site within 4 hours and as well as fixing the problem, will overhaul the entire machine to bring it up to optimum working order to prevent further issues. As well as offering a rapid call-out service and high first time fix rate, Crystaltech can offer the reassurance that all of its engineers are DBS Certified and the company holds all the relevant certifications and compliances to operate within this industry.
Derek is able to offer operators, Rapid Hygiene Monitoring. Glass and tableware should be visually free of residues after the cleaning process. However, visual assessment is only one of the tools to judge if a surface is clean. Traditional testing for microorganisms/bacteria provides more information but this is related more to the effectiveness of disinfection rather than cleaning and results take weeks to be analysed in a laboratory environment. All Crystaltech engineers use a new rapid hygiene testing system which delivers results within minutes and on-site. The swab test can detect if a warewashing machine is not cleaning to the expected standard and is therefore safe to use. The bioluminescence test for adenosine tri-phosphate (ATP) has been developed to measure the effectiveness of cleaning as it measures ATP from both microorganisms and from product/surface residues and is therefore a reliable hygiene test. With over 50 engineers nationwide, Crystaltech is able to respond to call-outs across single and multiple sites across the UK. Reducing any down-time of a machine within this environment is critical, which is where Crystaltech’s rapid response time is vital to get warewashing machines up and running with a results-based fix. Larger retail stores require larger warewashing machines for both customer and staff foodservice sites. Lack of down-time in retail is key. Crystaltech provides a 24/7 helpline with a nationwide rapid response time and a high first time fix rate. Crystaltech currently works with a major food retailer and has provided substantial savings through removing the need for preventative maintenance and moving across to lower wash temperatures and less chemicals. Crystaltech is able to fix all makes and models of machines and with nationwide coverage, can reach multiple sites with the same rapid response time. Crystaltech doesn’t just fix the problem, they give the machine a complete overhaul to ensure it is working to full capacity and delivering perfect wash results.

 

Accreditations

Crystaltech holds all industry recognised accreditations, memberships and guarantees including:

Derek Maher, Crystaltech Managing Director, has been awarded Chartered Environmentalist (CEnv) registration.  This is the highest level of professional registration available for environmental practitioners.

 

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